Images not uploading after downgrade to Page Builder 3 from 5 - Forum | JoomShaper
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Images not uploading after downgrade to Page Builder 3 from 5

Asked by Donna Torr 3 years ago Last activity 3 years ago

Hi Guys,

I was having problems with Page builder 5 when using 'Save as copy' in an article so I've reinstalled pagebuilder 3.8.10. However, when uploading an image in pagebuilder 3 now, it doesn't seem to complete in the media window, it just gets stuck at 100% and the preview is not shown nor can you select it.

The problem with page builder 5, is that when you save as copy from the article menu the blocks are not saved when you then open the backend editor and click "save as copy' it says it is saved as copy but does not appear as an article. This is obviously a problem as there is no way to effectively save a Pagebuilder 5 article as an exact copy of another article without having to export/import the blocks.

This is running on Joomla 4.

3 replies

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Toufiq Senior Staff
3 years ago

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Please create an staging site and provide me login credential with valid URL.

-Thanks

Donna Torr Asked this
3 years ago

No problem at all - please find new URL below, the credentials are the same as the ones I previously sent. This is a clone of the site with Geoprotection disabled.

Toufiq Senior Staff
3 years ago

Please check the screenshot.

Donna Torr Asked this
3 years ago

That's odd - can you try again now please?

Toufiq Senior Staff
3 years ago

Will you please provide me the phpmyadmin access to check the issue?

Toufiq Senior Staff
3 years ago

Please check now. The image upload & insert function works fine.

Donna Torr Asked this
3 years ago

The Content plugin was not enabled on the cloned site - I enabed this and this is working, however the function is not working on the original site - can you please check this.

Toufiq Senior Staff
3 years ago

Can't visit your website. Please check the screenshot. Thanks

Donna Torr Asked this
3 years ago

Sorry about that, we have to block lots of SPAM accounts from ccessing the site - can you try now and if no luck let me have your IP address and I'll grant access.

Toufiq Senior Staff
3 years ago

Please check now and let me know. Thanks

Donna Torr Asked this
3 years ago · edited

Hi Toufiq, all seems to be working now.

Can you have a look at the second part of my question regarding Pagebuilder 5 and the Save a copy function?

The problem with page builder 5, is that when you save as copy from the article menu the blocks are not saved when you then open the backend editor and click "save as copy' it says it is saved as copy but does not appear as an article. This is obviously a problem as there is no way to effectively save a Pagebuilder 5 article as an exact copy of another article without having to export/import the blocks.

I've recorded a quick screen recording that shows the issue. If you Save as Copy an article that uses the content plugin, the blocks are not copied to the new article.

Link added in hidden content.

Thank you in advance.

Toufiq Senior Staff
3 years ago

Hi there,

Sorry, right now this feature/functionality is not available. Even I have discussed this issue with our developer team & they have informed me that it's not possible.

-Thanks

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