Mobile Ios With Helix Ultimate - Question | JoomShaper

Mobile Ios With Helix Ultimate

JC

jeffs chips

Helix Framework 3 years ago

Joomla! 3.9.24 Helix Ultimate subscription: active

Hello. My temporary website is at stateactor.com

If you view it in ios mobile the image is just a grey background.

If viewed in Android no problem.

All other devices are fine.

How can I fix this problem? I cannot publish until I can get this fixed.

Thank you.

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5 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #8783

Hi there!

Sorry for the inconvenience!

Are you talking about the background image of the first section?

I have checked your site from ios, and find it is looking good here in iphone.

Here is a screenshot:AE5DD1EC-3C7F-494A-93E2-B77CA2FAC581.png

Best Regards

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JC
jeffs chips
Accepted Answer
3 years ago #8944

Hello Rashida and thank you for following up. It only works when I use the "scroll" setting for image, not "fixed". Using fixed produces a gray background. And I would prefer to use the "fixed" method of image placement which is located in the sp-pageeditor

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #8961

Hi,

Yes, you are right! The value of 'fixed' combined with 'cover' may not work properly on some mobile browsers (Safari iPhone). And background attachment has an additional tooltip about it too. those two property doesn't work well together on some cases, and it's browser compatibility issue not page builder or any other product of us as per my knowledge.

Here you go: https://prnt.sc/10bi14z

Best Regards

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JC
jeffs chips
Accepted Answer
3 years ago #8969

Any solution to make it scroll rather than fixed? Is it just this template or all joomshaper templates?

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 years ago #10204

Hi,

Sorry for the delayed response!

As I said, it is not a problem with our templates nor the sp page builder.

It is the issue with safari browser, for some reason safari doesn't like the combination of 'fixed' with 'cover'.

Best Regards

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