Templates Unavailable And Categories Disappeared In PageBuilder Pro 3.7.8 - Question | JoomShaper

Templates Unavailable And Categories Disappeared In PageBuilder Pro 3.7.8

RR

Ronald Rodriguez

SP Page Builder 3 years ago

Dear Joomshaper Support Team,

I continue insisting with this questions because I have been waiting for a solution since several days. Please, I need your help. I am owner of a Joomshaper Developer License (https://www.joomshaper.com/?ref=biolyzer).

Since the version 3.7.5, SP Page Builder Pro is doing strange things. I am afraid that, after doing the DATABASE MAINTENANCE, SP Page Builder Database table structure has been damaged instead.

  1. I cannot use the SP PageBUilder Templates in SP PageBuilder Pro (SPPB) for using PageuUilder example template pages, as every time when I try, I get this message TEMPLATES NOT FOUND.
  2. I cannot use the "Add section" for adding addons to my page, the section library appears EMPTY, and not any sections example sections from the library are available. Before, in version 3.7.4, it was working OK, but now, even if I install again the version 3.7.4, it does not work...
  3. The Categories in SP PageBuilder on left side tab bar have disappeared.
  4. I changed the basic Joomla template, using only Joomshaper templates, but nothing changes, the problems described in 1, 2 and 3 still remain. I use the Joomshaper template SHAPER_NEWEDGE as default template.
  5. I have the last version of the template, of the component SPPB (3.7.8) and version PHP of my hosting is 7.4,
  6. On your request, I may give you admin access to the Joomla's Backend and to the Database of the site so you can have a look at the described issues. Thanks in advance for your answer, Ronald Rodriguez
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1 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 3 years ago #996

Hi there, Already i am connected with you.

https://www.joomshaper.com/forum/question/164#qa-answer-951

-Thanks

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