Backend Page Editor Unresponsive - Question | JoomShaper
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Backend Page Editor Unresponsive

M

m2media

SP Page Builder 2 years ago

Hello :)

One of my pages, when edited from the backend times out and becomes unresponsive in Chrome, Firefox, and all other browsers. RESULT_CODE_HUNG is the error reported in Chrome. I contacted my hosting company thinking it may be an issue with the .htaccess or php.ini settings (max load, etc), however, they concluded that the issue is with SP Page Builder.

I'm not sure how to resolve at this point and have 15+ years of Joomla experience and 5+ years of Sp Page Builder experience.

https://smartsiteservices.com/component/sppagebuilder/page/160

All Extentions are up to date: Joomla 4.2.6 Sp Page Builder 3.8.9 Flex Template 3.9.9

Should both of these be published? System - Helix Ultimate Framework 2.0.11 System - Helix3 Framework 3.0.3

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1 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #102708

Hi there,

Thanks for contacting us. Sorry for the inconvenience. Will you please provide me the correct Joomla administrator access to check the issue? I will check & get back to you soon. 

Username and password do not match or you do not have an account yet.

Note: Share a screencast video about the full scenario.

-Thanks

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