width of image different when uploading via ftp and via the sppb system

Dennis Vercauteren Asked this

3 years ago

someone who can help me?

Ofi Khan Staff

3 years ago

Hello Dennis Vercauteren

Apology for the inconvenience. Please share your administrator access and the issue page link here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Dennis Vercauteren Asked this

3 years ago

Thanks for your answer

Backup is taken

Administrator en FTP acces in hidden content.

thanks in advance for following up on this.

Ofi Khan Staff

3 years ago

When I log in, there is a popup. Please share that credential too. Then I will be able to check the issue.

Dennis Vercauteren Asked this

3 years ago

What do you mean by a popup? I don't see a pop-up anywhere (except for the cookie-control banner), not when I log in with your or my login details?

But if it could help, the cookie banner that appears is the 'CookieHint' by reDim GmbH:
https://extensions.joomla.org/extension/cookiehint/

Ofi Khan Staff

3 years ago

After signing in on the administrator, I get this

Dennis Vercauteren Asked this

3 years ago

strange, I don't get this when I log in with your user credentials in the admin area. I haven't set this up either, also wondering what this is where this can be turned on or off? Is this the Joomla API Token? https://prnt.sc/0xuVeJkRwwdv

Dennis Vercauteren Asked this

3 years ago

May I bring this topic back to your attention?

Ofi Khan Staff

3 years ago

Please talk to your hosting provider. I am not sure but there might be any block for Bangladesh (country). Please fix this or provide the popup credentials to check your issue.

Dennis Vercauteren Asked this

3 years ago

the hosting has built this in to protect Joomla websites from brute-force attacks.

If you see the additional login screen, please enter the information below.