Solved Templates

Finion | registration fail

Asked by Alex 3 years ago Last activity 3 years ago

Hi

I've tested the "send email" in Joomla admin and it works.
But when I register a new user no email is sent (Inbox, Spam) - though the page says otherwise.

Please see attached
Thanks

Accepted answer

Marked as the solution
Toufiq Senior Staff
3 years ago

Main contact form file location 

components/com_sppagebuilder/addons/form_builder
components/com_sppagebuilder/addons/ajax_contact

Override addon location. But, Here is no contact form overridden. 

/templates/your_template/sppagebuilder/addons

18 more replies

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Toufiq Senior Staff
3 years ago

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

Alex Asked this
3 years ago

Hi Tou

Thanks for your message
Please have the credentials attached

Please let me know exactly how you fix it - I need to install on another server and I'll need to fix it again.

Thanks

Toufiq Senior Staff
3 years ago

I think you need to contact your hosting service provider. Cause, I also checked the mail service for the test purpose. But, I didn't get any email. Thanks

Alex Asked this
3 years ago

Hi Tou

Thanks for your response
But, be careful as the test you've done doesn't work.

There is a problem with the Registartion page of Finion template - which is not sending out emails.
Other templates work fine (eg. Stellar)

See attached

Regards

Toufiq Senior Staff
3 years ago

I just installed stellar template and email doesn't reached on my email. Even i checked Joomla default template. You need to contact your hosting provider. Thanks

Alex Asked this
3 years ago

Hi Tou

Installing the template (HTML) files doesn't change how the backend emails are sent of course.
So this doesn't prove anything. As you can see attached theStellar template files you've uploaded are still using Fion files (Views and logo).

So if you don't want to fix the issue OK, but please don't try to blame others for the poor quality of your templates.
This way certainly you're not getting good reviews for your company

Regards

Toufiq Senior Staff
3 years ago

Did you contact your hosting provider?

Alex Asked this
3 years ago

Hi Tou

I setup the VPS myself (I'm a Linux admin ) so the hosting provider is me
All my other domains works fine (sending/ receiving emails) so my server and the DNS are properly configured.

Also, as said above for the Finion template "I've tested the 'send email' in Joomla admin and it works. " - you can see the scr-shot.

So, I believe the problem is somewhere in the Contact form component of this template.
Can you pls have a look at it again?

Thanks

Toufiq Senior Staff
3 years ago

Please check again and let me know.

Alex Asked this
3 years ago

Hi

I tried the contact form, it says "Email sent" but it doesn't

Pls see the hidden content

Thanks

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