Hello Torsten Kaletta

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Hello,

in the hidden area the access datas. I need before your IP. My firewall blocked login tryings, if the IP not known. You can login and you give me than still the login time and your country. Than i can find your IP in my documentation.

best regards

Torte

Please allow my Public IP (shared in the hidden content)

Hello,

many thanks for the IP. This one is insert now.

best regards

Torte

Apology for the inconvenience. The IP address is changed. Please allow the below IP address.

Hello,

Your IP is now inserted. Please try it and get back to me for an ok, thanks.

sincerely

Torte

Still the same issue. Please check the screencast in the hidden content.

Hello,

please send me your IP. My firewall blocks all IPs that are not entered into the database.

sincerely

Torte

Here is my Public IP

Hello,

thanks and your IP is set in the Firewall. Please try it.

kindly regards

Torte

Still the same issue. I cannot see the administrator.

Hello,

Your IP was wrong. Please try again.

best regards

Torte

Thanks. Now I can access it. But, your given credentials do not match. Please check and share correct credentials again.