After the last update (4.0.8), white page (accordion, modules) - Forum | JoomShaper
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After the last update (4.0.8), white page (accordion, modules)

Asked by Diego PDT 3 years ago Last activity 3 years ago

Hello,

after my previous SPPage update (4.0.8), when I try to open an accordion placed in a module, the page is white even if, in the frontend view, it's still enabled and visible...

The error (reproduced 2 times) in the console is :

vendors.js?029869e2b8763d638eb39ed05c8ff040:2 DOMException: Failed to execute 'createElement' on 'Document': The tag name provided ('') is not a valid name.
at Ja (https://techmein.net/components/com_sppagebuilder/assets/js/vendors.js?029869e2b8763d638eb39ed05c8ff040:2:689164)

??

Thanks for your quick reply

D

5 replies

Oldest first Newest first Most helpful
Mehtaz Afsana Borsha Staff
3 years ago

Hi

Thanks for contacting us. Could you please give me a screenvideo of your issue?

-Regards.

Diego PDT Asked this
3 years ago

Please see 2 screenshots in the hidden content panel...

Thanks

D

Diego PDT Asked this
3 years ago

Hello ??

Mehtaz Afsana Borsha Staff
3 years ago

Apologies for the inconvenience.

Could you kindly take a moment to check out the following documentation links below?

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/faq-problems-solutions#i-cannot-edit-pages-from-front-end

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/troubleshooting#frontpage-editor-not-working-possible-solution

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/troubleshooting#i-cannot-load-page-templates-and-or-sections-library-or-use-front-end-editor-span-class-h4-br-span

Also, kindly recheck the technical requirements and PHP settings from the link below as well:

https://www.joomshaper.com/documentation/sp-page-builder/sp-page-builder-3/basic-information-requirements

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