2 days and no response.

As a further update on this. Since reporting this problem I have been logging in and out of my site several times a day whilst I work on things. I have also cleared the site cache a number of times. During this time, the list of pages in SPPB Pro 4 has remained the same, i.e. none of the pages I tried to duplicate have appeared.

Today I've just logged in and the duplicate pages have magically appeared! However, because I repeatedly clicked on duplicate trying to get it to work, I now have a number of duplicate pages that I don't need. When I mark these as Trash, it says that the operation completed correctly and the relevant page now appears as Trashed. However, if I go back into Joomla Admin and then back into the SPPB component, the pages are back again and not showing as trashed. I've cleared the site cache, cleared the browser cache, logged out and back in but still the pages show as not being trashed.

I wonder what will happen first, a response to this post or the SPPB finally trashing the pages?

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

or check your same issue on this site and share your feedback.

-Thanks

I've tested on the site you linked to and was able to rename a page and delete it without any issue. On my site though, I'm still unable to. Any page I duplicate, rename or delete won't be dupicated, renamed or deleted for approx 48hrs.

The process is always the same:

1. Log into Administrator
2. Go to SPPB Pro Component>Pages
3. Duplicate or Rename or Trash a page
4. SPPB Reports that the function was successful
5. Page will appear as renamed or trashed but a duplicate page doesn't appear.
6. Exit the SPPB Component
7. Go back into the SPPB Component>Pages
8. Page has reverted back to its original name or doesn't display as trashed. If a duplicate was created, it still won't appear.

Clearing the site cache, browser cache, logging in using a different browser, logging out of admin and back in again make no difference. Then, roughly 48hrs later, when I then log into the SPPB Component, the page has finally been duplicated, renamed or deleted. It happens every single time. I've tried enabling and disabling caching in Global Config and also have tried installing Cache Cleaner for Regular Labs but nothing has made a difference.

As I've had no response (again) and as I can't work on the site until this issue is resolved, I took the decision to delete the site and start again to see if that made a difference. I deleted the files of the site and deleted the database. I then created a brand new empty database, installed Joomla and my template, SPPB etc.

To my shock, when I went into the SPPB component, there were all the pages I had created on the old site. Clearly this suggests a browser cache issue (I'm using Chrome). I cleared the cache, logged out and back in again and the pages were still showing. I cleared the site cache and then again the browser cache, logged out and back in again but the pages still showed up.

I then logged into the site using a different browser, Safari (I'm on a Mac). Using Safari none of the pages from the previous site could be seen. Great, so it's a browser cache issue in Chrome then? Well, no. Because then I tried to create pages in Safari and even though it said the pages had been saved, they didn't appear in the list of pages in SPPB. If I then logged in using Chrome, the new pages still weren't visible. Equally if I tried to create pages in Chrome, they wouldn't be visible in the list of pages when viewed in Chrome or in Safari. So this isn't an issue with one browser, it's an issue with all browsers. So it's a site caching issue then? Well no, because if I clear the site cache it makes no difference and I've also set, in Global Config, the system cache to Off.

I've no idea what else to try!

I just made an duplicate a page and trashed this page. It works fine. Please check & let me know. Thanks