Troubles with safari and page builder - Forum | JoomShaper
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Troubles with safari and page builder

Asked by Miguel 3 years ago Last activity 3 years ago

Hi there, how are you?
I´m having some trouble with my website. I´m using Artion template with joomla 4.
On one hand, when I edit an image carusel on page builder in safari, it doesn´t save changes. But if I edit on chrome it works correctly. How can I solve this?
And on the other hand, on the other side, I use the demo and the logo as the background on the home page, and in safari it not looking well. This is how it looks:
On chrome it looks well like this:
chrome
But not in safari:
safari
Why is this? How can I solve this?

Thanks!

8 replies

Miguel Asked this

Hi, Could you pass me the IP from where you are accessing? I'll ask the hosting provider to whitelist your IP and prevent you from being blocked by the firewall. Thanks!

Mehtaz Afsana Borsha Staff

Hi

Please see the hidden content.

Miguel Asked this

Hi! Thanks! You have already been added to the white list, it should work now!

Mehtaz Afsana Borsha Staff

Ok I will try it, but still it does not work. By the way could you please give me your screenshots again? PLease see your post it does not showing anything.

Miguel Asked this

Hi, this is what is happening with the image:
On chrome: https://drive.google.com/file/d/1KHhjLHX0jt0d0PUKWU-FRnJ7DaO-Xqy9/view?usp=sharing and on safari: https://drive.google.com/file/d/1FM_lpM1Vc9EEZY1gFGcoGAB98QjoLRPm/view?usp=sharing .
On the other side, this is what happens when i edit the carusel on safari: I can add an item and save the module, but when i open the carusel editor again the new item is not there: https://drive.google.com/file/d/1nzHiJI3qvHLulvi9AWdbRKZnzLtzWXah/view?usp=sharing
Thanks

Mehtaz Afsana Borsha Staff

I am really sorry still I cant access your site. I am also using VPN but no luck. Could you please keep a backup and remake that page again.

Miguel Asked this

Hi there!
back to this issue.
This issue is present in your Artion demo. Some kind of incompatibility with Safari.

https://drive.google.com/file/d/1KlpZEz_uNPGURY0Dzsh7N23XK22K_qBt/view?usp=drive_link

This is from the site, with the same pixeled issue
https://drive.google.com/file/d/1Cihew81DEJM8CZ6YSLnfCan7LiAWwJCs/view?usp=sharing

I've taken some screenshots and uploaded to Drive. Hope you can see them now.

Mehtaz Afsana Borsha Staff

I have also faced this issue. I will add it in our bug list. I hope team will fix it soon.

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