my forms created with the addon are not sending emails

Has Joomla global configuration been properly set to sent email - try a test email from there first.

If the Global email settings in Joomla are correct, perhaps the email is simply going to a spam folder, or through some other spam filtering.

An alternative possiblity, your web host may not allow a "sender" email address that is outside the domain of the actual website or external to their systems e.g. "[email protected]" may not work where "[email protected]" will. But that might be specific to your web host. Usually if you have typical hosting, you can create email accounts in cPanel.

it is not going to the spam folder and it is only with the version of sp builder that i am having the problem. I already checked with the host.

Can you check this I tried it, but did not work

we followed your instrauction and it is still not working. Can you advice or take a look at the installation. we need the form to work

This issue has already been checked, and it was the first thing we investigated. Could you please use the user name and password I provided to check what is going on? It has been a week, and I still haven't received any kind of customer service. I would greatly appreciate some assistance. Thank you.