SP Page Builder does Not Load The Page Content To Edit - Question | JoomShaper

SP Page Builder does Not Load The Page Content To Edit

YO

Yan Ozturk

SP Page Builder 10 months ago

Hello, I had an old version of SP Page Builder, which was working fine. I recently bought a new membership and wanted to upgrade it to SP Page Builder Pro which is the latest version, however it does not work despite no error message during the installation. What it does not work is that basically when I enter a page content to edit through SP Page Builder, only top menu is being loaded and the site looks empty, so there is nothing to edit, as if the page is empty, in reality it is not empty, it is loading on the web.

as a side note, I cleaned the cleared the cache, I tried different browsers etc.. so no change in results, all empty pages

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14 Answers
M
Mwa
Accepted Answer
9 months ago #118116

same here

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 9 months ago #118915

Hi Mwa,

Kindly post a new question with your admin access separately.

Our team will try to help you there.

Best Regards

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YO
Yan Ozturk
Accepted Answer
9 months ago #118238

how many more days do we have to wait until someone from the joomshaper reads and fixes this? I first reached out with an email, waiting since a week for someone to fix it or tell us what is going on??

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 9 months ago #118914

Hi Yan Ozturk,

Please take my sincere apology for the delayed response.

Is your issue solved already?

Best Regards

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JO
Jeffrey Olivo
Accepted Answer
9 months ago #118246

I have also the same problem. When I created it first, it is showing, however when I close it and open/edit it again, it doesn't show the page content.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 9 months ago #118916

Hi Jeffrey Olivo,

Kindly post a new question with your admin access separately.

Our team will try to help you there.

Best Regards

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S
Schwyzer
Accepted Answer
9 months ago #118248

try to upload the latest sp page builder version manuel again....maybe it helps...and be sure you use the correctly license key.....and maybe also update jce-editor...

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 9 months ago #118917

Hi Schwyzer,

Thanks for your suggestion:)

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C
cskmanagement
Accepted Answer
9 months ago #118249

I had potentially the same problem. SP Page builder listed all the pages but when clicking on them, a white page appeared. In my case, I found out that the hoster had upgraded the PHP version, and one of my plugins wasn't compatible. So, I downgraded my PHP version, and everything works fine again. Sure, only a short term solution, still need to figure out which plugin is the problem... But as a temporary workaround, it did the job.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 9 months ago #118918

Hi cskmanagement,

Thanks for sharing your experience with us:)

Have a nice day!

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JO
Jeffrey Olivo
Accepted Answer
9 months ago #118260

I already fixed this problem, the only problem is about our CLOUDFLARE. I just turned off the Rocket Loaderâ„¢ in the Speed -> Optimization and it fixes the problem. Thank you very much.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 9 months ago #118919

Hi Jeffrey Olivo,

Thanks for sharing your experience with us:)

Have a nice day!

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CP
connecting point
Accepted Answer
9 months ago #118287

Yes, I am having the same issue with not being able to edit my site. I had the 4.0.10 version and installed Pro over that and now I cannot edit my pages.

This is quite an issue.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 9 months ago #118920

Hi connecting point,

Kindly post a new question with your admin access separately.

Our team will try to help you there.

Best Regards

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