Logo is Blurred - Question | JoomShaper
Black Friday sale is live with flat 50% OFF. Sale ends soon! Grab your deal now!

Logo is Blurred

K

Kirti

Template 2 years ago

Hi, I am using Helix Ultimate. However, the logo is blurred. I have tried both PNG and SVG formats, but just doesn't help. The URL is www.gurukulamgroup.com. Check the image https://prnt.sc/7VSmM8x9Uji1

I have provided credentials in the hidden section

0
5 Answers
Pavel
Pavel
Accepted Answer
2 years ago #121234

UPD

When the scale changes, the standard image is replaced by the image of 10 x 10px

It looks like a job of some optimizer or accelerator. For example Rocket Loader from Cloudflare or something similar. This is definitely not related to Helix

0
Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #121218

Hi

Thanks for contacting us. You have used very small image, Please use a proper size image, then it will be fixed.

-Regards.

0
K
Kirti
Accepted Answer
2 years ago #121225

Hi - the dimensions used are 132 x 150 px. I think that is the correct size. Otherwise, please let me know what dimensions should be used?

0
Pavel
Pavel
Accepted Answer
2 years ago #121232

Hi. I think this is not related to the size of the image. This is something else that requires investigation. And most likely this is a local problem on your site. It looks like using a CSS filter when changing scale in the browser.

Here is normal scale

Here is 110% scale

This does not happen in Helix typically. The first time I see this.

0
K
Kirti
Accepted Answer
2 years ago #121402

Yes, you are right. Thank you for your support. The issue is now fixed

0