I can not save anymore - Forum | JoomShaper
Awaiting an answer SP Page Builder

I can not save anymore

Asked by Thomas Kitschke 5 years ago Last activity 5 years ago

Hello,

I use PB 3.7.9 and Joomla 3.9.25

I can not save any page anymore. I can click "cancel" an it works, but if I click "save" the little wheel keeps turning.

Best
Thomas

10 replies

Oldest first Newest first Most helpful
Muntasir Sakib Staff
5 years ago

Hello Thomas,

Please, take you site backup in ZIP format and share with us in the Hidden Content area.

Thank you!

Thomas Kitschke Asked this
5 years ago

mmh. my Akeeba Backup has a size of more than 5GB, I think that doesn't work?

Muntasir Sakib Staff
5 years ago

Hello Thomas,

Without having a backup, we cannot check the issue at our end as there might be some data loss due to the testing.

Do you want us to go further ahead with the risk? Looking forward to hearing from you.

Thomas Kitschke Asked this
5 years ago

I just created a smaler backup without videos and some images.

Thomas Kitschke Asked this
5 years ago

Hello Muntasir,

did you find any solution?

Thomas Kitschke Asked this
5 years ago

Hello Muntasir,

may I help you to find a solution? I would like to work on the page, but since more than 2 weeks I can't...

Thomas Kitschke Asked this
5 years ago

Hello? Anybody reading this?

Out site is a business website. I would like to make some changes, but unfortunately I still can not save. We have two licenses, for two websites. But if you wait here for weeks for a response and nothing happens, you think about whether it is worth the money.
I really hope someone will get back to us and help.

Muntasir Sakib Staff
5 years ago

Hello Thomas,

My sincere apology for the late reply.

I am looking into it and will get back to you with the best possible solution real soon. You will get a solution within tomorrow for sure.

Thank you for being so understanding.

Thomas Kitschke Asked this
5 years ago

Thank you, but I solved the problem!

I remembered, that I switched the site from non www. to www. an I forgot to set

public $ live_site = 'yoursite.com/';
to
public $ live_site = 'www.yoursite.com/';
in my config.

That was all. I am very sorry to let you work here and at the end it was my fault.

SORRY, SORRY, SORRY!!!!

Muntasir Sakib Staff
5 years ago

Hello there,

We are glad to know that you solved the issue.

Cheers!

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