Hello Thomas,

Please, take you site backup in ZIP format and share with us in the Hidden Content area.

Thank you!

mmh. my Akeeba Backup has a size of more than 5GB, I think that doesn't work?

Hello Thomas,

Without having a backup, we cannot check the issue at our end as there might be some data loss due to the testing.

Do you want us to go further ahead with the risk? Looking forward to hearing from you.

I just created a smaler backup without videos and some images.

Hello Muntasir,

did you find any solution?

Hello Muntasir,

may I help you to find a solution? I would like to work on the page, but since more than 2 weeks I can't...

Hello? Anybody reading this?

Out site is a business website. I would like to make some changes, but unfortunately I still can not save. We have two licenses, for two websites. But if you wait here for weeks for a response and nothing happens, you think about whether it is worth the money. I really hope someone will get back to us and help.

Hello Thomas,

My sincere apology for the late reply.

I am looking into it and will get back to you with the best possible solution real soon. You will get a solution within tomorrow for sure.

Thank you for being so understanding.

Thank you, but I solved the problem!

I remembered, that I switched the site from non www. to www. an I forgot to set

public $ live_site = 'yoursite.com/'; to public $ live_site = 'www.yoursite.com/'; in my config.

That was all. I am very sorry to let you work here and at the end it was my fault.

SORRY, SORRY, SORRY!!!!

Hello there,

We are glad to know that you solved the issue.

Cheers!