Cannot Read Properties Of Undefined (reading 'message') - Question | JoomShaper
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Cannot Read Properties Of Undefined (reading 'message')

PK

Peter Klinke

SP Page Builder 2 years ago

Error message when saving Pagebuilder setting SP 5.01

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18 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #128289

I have uninstalled the component and installed it again. It seems to be working fine now. Please check your site.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #123177

Hi

Thanks for contacting us. Could you please give me a screenshot of your issue?

-Regards.

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PK
Peter Klinke
Accepted Answer
2 years ago #123279

Hi,

here please:

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #123440

Ok I will add it in our bug list.

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PK
Peter Klinke
Accepted Answer
2 years ago #124670

something new about this issue at central place in PB 5?

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #124887

Sorry I dont get it, could you please explain it a bit more?

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PK
Peter Klinke
Accepted Answer
2 years ago #124892

I think you gave it to development???

I can not explain more, SP5 throws the error when I want to save the settings? Screenshot above. Now 2 or more update where published but without this fix and I cannot use SP 5.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #125230

Hi

This issue is fixed in SP Page Builder 5.0.6 Please keep a full site backup and updtae your page builder.

https://www.joomshaper.com/downloads/extension

You can now close this post by accepting the answer.

Thanks.

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PK
Peter Klinke
Accepted Answer
2 years ago #125251

Unfortunately the issue isn't still solved: Now I have error : Request failed with status code 403.

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #125318

It has been solved on our latest version and for this your new issue please create a new forum post, so that our team will help you.

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PK
Peter Klinke
Accepted Answer
2 years ago #125333

are you serious??
The error only brings a different text and I should open a new ticket?? It's really time to leave Joomshaper!

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Mehtaz Afsana Borsha
Mehtaz Afsana Borsha
Accepted Answer
Support Agent 2 years ago #125335

Request failed with status code 403.

You have faced this error, that's why I am saying to create a new post. It's a new issue, right? The issue you provided in this thread has already been solved in our latest version of page builder.

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PK
Peter Klinke
Accepted Answer
2 years ago #128158

new ticket but still no support!!!

because of here is no support and I cannot use PB 5.x without using settings:

Is it possible to go back to last Pagebuilder 3.x?

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #128234

Hello Peter Klinke

Apology for the inconvenience and delay. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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PK
Peter Klinke
Accepted Answer
2 years ago #128280

.

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PK
Peter Klinke
Accepted Answer
2 years ago #128345

finally works now, thank you.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #128352

You are welcome 😊

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

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PK
Peter Klinke
Accepted Answer
2 years ago #129917

are you really shure that I shall give a public feedback after the inglorious history of the ticket?

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