Cannot read properties of undefined (reading 'message')

Mehtaz Afsana Borsha Staff

3 years ago

Hi

Thanks for contacting us. Could you please give me a screenshot of your issue?

-Regards.

PK

Peter Klinke Asked this

3 years ago

Hi,

here please:

Mehtaz Afsana Borsha Staff

3 years ago

Ok I will add it in our bug list.

PK

Peter Klinke Asked this

3 years ago

something new about this issue at central place in PB 5?

Mehtaz Afsana Borsha Staff

3 years ago

Sorry I dont get it, could you please explain it a bit more?

PK

Peter Klinke Asked this

3 years ago

I think you gave it to development???

I can not explain more, SP5 throws the error when I want to save the settings? Screenshot above.
Now 2 or more update where published but without this fix and I cannot use SP 5.

Mehtaz Afsana Borsha Staff

3 years ago

Hi

This issue is fixed in SP Page Builder 5.0.6 Please keep a full site backup and updtae your page builder.

https://www.joomshaper.com/downloads/extension

You can now close this post by accepting the answer.

Thanks.

PK

Peter Klinke Asked this

3 years ago

Unfortunately the issue isn't still solved:
Now I have error : Request failed with status code 403.

Mehtaz Afsana Borsha Staff

3 years ago

It has been solved on our latest version and for this your new issue please create a new forum post, so that our team will help you.

PK

Peter Klinke Asked this

3 years ago

are you serious??
The error only brings a different text and I should open a new ticket?? It's really time to leave Joomshaper!

Mehtaz Afsana Borsha Staff

3 years ago

Request failed with status code 403.

You have faced this error, that's why I am saying to create a new post. It's a new issue, right? The issue you provided in this thread has already been solved in our latest version of page builder.

PK

Peter Klinke Asked this

3 years ago

new ticket but still no support!!!

because of here is no support and I cannot use PB 5.x without using settings:

Is it possible to go back to last Pagebuilder 3.x?

Ofi Khan Staff

3 years ago

Hello Peter Klinke

Apology for the inconvenience and delay. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards