The character ' is showing up in the top-left corner of website suddenly. Why? And how can I remove it? - Forum | JoomShaper
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The character ' is showing up in the top-left corner of website suddenly. Why? And how can I remove it?

Asked by Nikk 3 years ago Last activity 3 years ago

I don't know if its a pagebuilder issue or a Helix issue but suddenly this character ' shows up in the top-left corner and I can't seem to find out why it suddenly appeared, or how to remove it.

Its happening to a bunch of websites I see so its not related to a single mistake on one website.

Any clues what this is all about?

Accepted answer

Marked as the solution
Paul Frankowski Senior Staff
3 years ago · edited

Ok, I found it. FIXED :) -- you own Me & Rashida a big pizza - that problem is from plugin : AA Easy Analytics Tracking (v1.0.1, 2021) when is disabled - no extra ' mark. As you can see your task was beyond JoomShaper support , problem was caused by external plugin.


Now disable that plugin on all sites and replace with correct coded. And have a wonderful day :)

Nikk Asked this

Oh wow, that's remarkable, and big big thanks for solving this strange bug. Especially considering it had nothing to do with Page Builder - I apologize for thinking that was the common denominator!

I owe you a big pizza indeed!!

Paul Frankowski Senior Staff

You're welcome. Please mark my answer as solved.

:)

6 more replies

Rashida Rahman Staff

Hi there!

Sorry to hear that.

Can I have a site URL of any one of them to check, please?

Best Regards

Nikk Asked this

Sure, I sent a few URLs your way...

Rashida Rahman Staff

Thanks for the links.

Are you using any script in the before head section of custom code tab of Template Options?

Would you please give me your admin access to check?

Best Regards

Nikk Asked this

Sure thing!

Paul Frankowski Senior Staff
3 years ago · edited

If I may....

I checked 3 of your sites, and I have one theory.

It's somehow from your Accessibility Userway script/plugin. Please disable/remove it for 60sec and preview site again, and probably you will not see " ' " anymore.

That's why you see it on all sites where you have that Userway script/plugin regardless of used template, Helix (vcbh, wellnesseveryday) and Gantry (pecc-org).

If I have right - please contact with userway.org support this time. There is tiny mistake in their code.

Nikk Asked this

Hi Paul,

I thought the same, because if I use the "inspect" function in Chrome i saw some code the suggested it was the UserWay script.

However, the PECC website does NOT use the UserWay script (which is why i included that URL). The only thing in common - that I can think of - is that they all use SP Page Builder.

Looking at the code, it looks like all sites reference offcanvas if I highlight the character and inspect the code...

Paul Frankowski Senior Staff
3 years ago · edited

If you think it's somehow caused by SPPB "issue", check on subpage where you have classic article or different component view. I did it for you, and even on subpage with EasyBlog view you still have it.


I agree it's not easy to find tiny " ' " bug.

Paul Frankowski Senior Staff
3 years ago · edited

Ncklas, why on wellnesseveryday you still use old SPPB 3.7 from Aug 2021 !? We cannot support it anymore. You should have SPPB 3.8.10 at least. On all sites you have such a old version?

Nikk Asked this

Fair point on the old version. I downloaded a newer version once and it only had a newer front-end style way of editing which I found difficult to use.

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