SP Page Builder Template Imports - Question | JoomShaper
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SP Page Builder Template Imports

M

manruy

SP Page Builder 2 years ago

Hi, I have a problem with SP Page Builder, I import a template that I had made, to change some things and it does not import it correctly. In "layers" if the elements appear: tables, text blocks..., but visually in the editor do not appear and I can not edit them. I don't know if it is a compatibility problem. https://www.oleumdietetica.es/portfolio/nova-nutricion/628-regenera-frutos-rojos-210-g.html I think the version i have is 4.3.3.

I cant put here the .json file, so thats all i can tell.

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29 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #127183

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

Note: Can you share a screenshot your main design & share the JSON file using by google drive?

-Thanks

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M
manruy
Accepted Answer
2 years ago #127185

Hi! I will attach a video and the .json file by wetransfer: https://we.tl/t-CFaH9Xh4x7

In the video, you can see that i cant edit some things, as tables and text blocks... but in the layout you can see that this tables etc should be there, but in some way they are not visible.

By the way, the main website is no affected, in the editor i have this problem, but in the web you can see the tables, text blocks etc correctly.

I also have this problem importing them, so let me know when you check.

Thanks in advance

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #127347

I have shared your issue to our developer team. Please allow me more time. Thanks

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M
manruy
Accepted Answer
2 years ago #127382

Okay, thanks in advance

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #127396

I will get back to you soon. Don't worry. Thanks

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M
manruy
Accepted Answer
2 years ago #127681

Okay, keep me informed please! Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #127707

Sure

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M
manruy
Accepted Answer
2 years ago #128108

Good morning, any updates?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #128144

Not yet solved. Initial solution is use the backend editor.

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M
manruy
Accepted Answer
2 years ago #128251

Yes but it is a little bit more difficult, keep me informed if you can solve it. By the way, how can i switch between front and back end editors once im editing in frontend?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #128281

Anyhow id is changed of the JSON file & we have updated the JSON file id. Now it works fine. Besides, We are checking why it happens.

how can i switch between front and back end editors once im editing in frontend?

There is no switching option.

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M
manruy
Accepted Answer
2 years ago #128356

Okay thanks. Could you please send me the json file so I can import it and continue working on other items?

Thanks,

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #128360

Please check the hidden content.

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M
manruy
Accepted Answer
2 years ago #129495

Hi! Any update? I still cant edit old items from my website. The tables, for example.

Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #129541

We have created a new feature to fix the structure of JSON. I hope next update you will get it next and your problem will be solved with one click(One click for the individual page). Thanks

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M
manruy
Accepted Answer
2 years ago #129639

Okay thanks!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #129659

You are most welcome.

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M
manruy
Accepted Answer
2 years ago #129948

Hi again, let me know when that update arrives please.

Thanks,

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #130053

I hope next week. Thanks

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M
manruy
Accepted Answer
2 years ago #130885

Hi again! I updated and it still doesnt work well, i still cannot edit the old templates in the frontend editor.

Let me know if something went wrong

Thanks,

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #130887

Tell me the page name.

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M
manruy
Accepted Answer
2 years ago #130897

Hi,

This : https://www.oleumdietetica.es/portfolio/vit-ortho/256-formula-inmune-up.html, for example, i cant still edit it in front end

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #130946
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M
manruy
Accepted Answer
2 years ago #131077

Hi, when I wrote to you it was not working yet, thank you for your answer and solution.

Have a nice day!

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #131119

You are most welcome. Please close the forum post by accepting forum post.

Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

https://www.trustpilot.com/review/www.joomshaper.com

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M
manruy
Accepted Answer
2 years ago #131317

Hi again, this is not solved yet.

It was solved for the item i told you, but i still cannot edit the rest of the products.

https://www.oleumdietetica.es/portfolio/cien-por-cien-natural/185-aceite-de-krill-100-natural.html for example

Thanks,

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #131383

Please check now. If you face again, then check the screenshot process.

https://prnt.sc/2LHZgX-OOBr3

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M
manruy
Accepted Answer
2 years ago #131468

Perfect, it worked.

Thanks,

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #131474

You are most welcome. Please close the forum post by accepting forum post.

Will you please spend some to write a review about our product and support quality? 

https://extensions.joomla.org/extension/sp-page-builder/

https://www.trustpilot.com/review/www.joomshaper.com

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