Hi, I have a problem with SP Page Builder, I import a template that I had made, to change some things and it does not import it correctly. In "layers" if the elements appear: tables, text blocks..., but visually in the editor do not appear and I can not edit them. I don't know if it is a compatibility problem. https://www.oleumdietetica.es/portfolio/nova-nutricion/628-regenera-frutos-rojos-210-g.html
I think the version i have is 4.3.3.
I cant put here the .json file, so thats all i can tell.
You are most welcome. Please close the forum post by accepting forum post.
Will you please spend some to write a review about our product and support quality?
Hi there,
I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon.
Note: Can you share a screenshot your main design & share the JSON file using by google drive?
-Thanks
Hi!
I will attach a video and the .json file by wetransfer: https://we.tl/t-CFaH9Xh4x7
In the video, you can see that i cant edit some things, as tables and text blocks... but in the layout you can see that this tables etc should be there, but in some way they are not visible.
By the way, the main website is no affected, in the editor i have this problem, but in the web you can see the tables, text blocks etc correctly.
I also have this problem importing them, so let me know when you check.
Thanks in advance
I have shared your issue to our developer team. Please allow me more time. Thanks
Okay, thanks in advance
I will get back to you soon. Don't worry. Thanks
Okay, keep me informed please!
Thanks
Sure
Good morning, any updates?
Not yet solved. Initial solution is use the backend editor.
Yes but it is a little bit more difficult, keep me informed if you can solve it. By the way, how can i switch between front and back end editors once im editing in frontend?
Anyhow id is changed of the JSON file & we have updated the JSON file id. Now it works fine. Besides, We are checking why it happens.
how can i switch between front and back end editors once im editing in frontend?
There is no switching option.
Okay thanks. Could you please send me the json file so I can import it and continue working on other items?
Thanks,
Please check the hidden content.
Hi! Any update? I still cant edit old items from my website. The tables, for example.
Thanks
We have created a new feature to fix the structure of JSON. I hope next update you will get it next and your problem will be solved with one click(One click for the individual page). Thanks
Okay thanks!
You are most welcome.
Hi again, let me know when that update arrives please.
Thanks,
I hope next week. Thanks
Hi again!
I updated and it still doesnt work well, i still cannot edit the old templates in the frontend editor.
Let me know if something went wrong
Thanks,
Tell me the page name.
Hi,
This : https://www.oleumdietetica.es/portfolio/vit-ortho/256-formula-inmune-up.html, for example, i cant still edit it in front end
It works fine.
Hi, when I wrote to you it was not working yet, thank you for your answer and solution.
Have a nice day!
You are most welcome. Please close the forum post by accepting forum post.
Will you please spend some to write a review about our product and support quality?
Hi again, this is not solved yet.
It was solved for the item i told you, but i still cannot edit the rest of the products.
https://www.oleumdietetica.es/portfolio/cien-por-cien-natural/185-aceite-de-krill-100-natural.html
for example
Thanks,
Please check now. If you face again, then check the screenshot process.
Perfect, it worked.
Thanks,
