Awaiting an answer Templates

I need your help

Asked by si mu 3 years ago Last activity 3 years ago

Hello
I bought your professional version and downloaded and installed the quick installation package, but I will not modify the header information and bottom information of the website inside, and I don’t know where to modify it. Communicating with your customer service staff, according to her enthusiastic reply, I still don't understand. So I would like to ask you to help me to do this. Thank you very much.

JUser: :_load: Could not load this user; user ID: 820
Is it only he who can modify it?
I modified the video in the database according to you, but I couldn't find the same file as the video

Hello, I am using the template that I gave you a screenshot

4 replies

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Rashida Rahman Staff
3 years ago

Hi there!

Thanks for contacting us.

I have fixed the issue for you. Please check and let me know.

Best Regards

si mu Asked this
3 years ago

Thank you very much for your help, if I don't, I will ask you again. Thanks

Paul Frankowski Senior Staff
3 years ago · edited

If I may...

JUser: :_load: Could not load this user; user ID: 820

In general it's Joomla warning known to all J! webmasters since Joomla 1.x. It means that author of article doesn't exist now. It's very easy to fix it using 3 alternative methods:

  1. Edit each article and in Publishing (tab) > Created By > choose author from the list of users > Save (repeat for others)
  2. Delete all demo articles that you don't need.
  3. Create a new User - and using PHPMyAdmin change his ID from current to "820"

https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#juser-load-could-not-load-this-user-user-id-xx

si mu Asked this
3 years ago

Hello, just when I was editing the page about us, there was a lock in the upper right corner, and I couldn't edit it. I don't know if it is Checked Out caused by my operation error, please help me out. Thank you for your help
Checked Out

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