Staff replied SP Page Builder

Call to undefined method BuilderAutoload::loadHelperClasses()

Asked by Lon Czarnecki 3 years ago Last activity 2 years ago

I've downloaded the template STRINGS and immidiately went to update Helix and Pagebuilder as instructed. The only one that wouldn't auto-update was Pagebuilder 5.0.9. The updater said to download it and install manually. I did so and I get the error "Call to undefined method BuilderAutoload::loadHelperClasses()".

I tried a few times and decided the template had errors so I downloaded LIGHTBOX. Went through the exact same process and the site gave me the error "Call to undefined method BuilderAutoload::loadHelperClasses()"

Should I not be updating to Pagebuilder 5.0.9 as instructed?

2 replies

Ofi Khan Staff

Hello Lon Czarnecki

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Infra

Any feedback on this matter? Why the error appears?

Ofi Khan Staff

Hello Infra

Please post a new question regarding your issue. We will check and help you.

Best regards

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