Call To Undefined Method BuilderAutoload::loadHelperClasses() - Question | JoomShaper

Call To Undefined Method BuilderAutoload::loadHelperClasses()

LC

Lon Czarnecki

SP Page Builder 7 months ago

I've downloaded the template STRINGS and immidiately went to update Helix and Pagebuilder as instructed. The only one that wouldn't auto-update was Pagebuilder 5.0.9. The updater said to download it and install manually. I did so and I get the error "Call to undefined method BuilderAutoload::loadHelperClasses()".

I tried a few times and decided the template had errors so I downloaded LIGHTBOX. Went through the exact same process and the site gave me the error "Call to undefined method BuilderAutoload::loadHelperClasses()"

Should I not be updating to Pagebuilder 5.0.9 as instructed?

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1 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 7 months ago #130574

Hello Lon Czarnecki

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

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