Problem With Setup Alura Template - Question | JoomShaper
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Problem With Setup Alura Template

G

gregory

Template 2 years ago

Good Evening. When I try to install the Allura template I get the following message. Can you please help me to solve it. Thank you

Specified key was too long; max key length is 767 bytes

Incorrect table definition; there can be only one auto column and it must be defined as a key

Cannot add foreign key constraint

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23 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #135498

Hi there,

I appreciate you reaching out. I sincerely apologize for this oversight. Will you please provide me the Joomla administrator access to check the issue? I will check & get back to you soon. 

-Thanks

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G
gregory
Accepted Answer
2 years ago #135592

I do not have access as an administrator since the installation is not complete, I am sending you the name imkaeshop.gr

https://prnt.sc/Coh_6xrMm8Kc

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #135732

Can you provide me the Hosting access(cpanel)? Thanks

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G
gregory
Accepted Answer
2 years ago #135753
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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #135867

I think your server occurred the problem.

1709 - Index column size too large. The maximum column size is 767 bytes.

And this settings is missing in your server.

innodb_large_prefix=1
innodb_file_format=Barracuda
innodb_file_per_table=1
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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #136157

Please check your site. Check your Login credential hidden content.

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G
gregory
Accepted Answer
2 years ago #136589

Good morning. Thank you very much for your help. I'm trying to fix one of the products and it won't save the changes giving the following message Cannot find user with ID: 527

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #137049

Did you change administrator access?

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G
gregory
Accepted Answer
2 years ago #137093

No

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G
gregory
Accepted Answer
2 years ago #136927

Good evening could you please answer my stuck question because I can't continue to complete eshop

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G
gregory
Accepted Answer
2 years ago #136975

Good Evening. I am facing a serious problem with the VAT if in a country there are products with a different VAT, how do I define it in the program?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #137050

Sorry, right now this feature is not available. You can add a single country with different states at a time. Thanks

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G
gregory
Accepted Answer
2 years ago #137188

Good morning. Thank you very much for your help. I'm trying to fix one of the products and it won't save the changes giving the following message Cannot find user with ID: 527

I haven't changed administrator access

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #137225
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G
gregory
Accepted Answer
2 years ago #137227

i send the pass and user

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #137229

The problem was caching issue. I just added this code inside the .htaccess file. Please check and let me know. Thanks

# DISABLE CACHING 
<IfModule mod_headers.c>    
Header set Cache-Control "no-cache, no-store, must-revalidate"  
Header set Pragma "no-cache"    
Header set Expires 0 
</IfModule> 
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G
gregory
Accepted Answer
2 years ago #137408

Good evening, I still have the same problem

https://prnt.sc/YWVsTimDc7Ge https://prnt.sc/mi0SfzX_TD6I

Also, when I want to install a extension, the "download from web" option does not appear

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #138020

I just shared it to our developer team. I will get back to you soon. Thanks

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #138023
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G
gregory
Accepted Answer
2 years ago #138737

Good evening, when I want to install a extension, the "download from web" option does not appear

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #138858

Check now. Thanks

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G
gregory
Accepted Answer
2 years ago #138889

its ok thank you very much

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Toufiq
Toufiq
Accepted Answer
Senior Staff 2 years ago #139159

You are most welcome & Thanks

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