Staff replied Templates

On the Investa template, the mobile logo cannot be uploaded. Loop on the load.

Asked by Marco Lungo 3 years ago Last activity 2 years ago

Hello, everyone,
on the Investa template I cannot load the logo for mobile as the loading display, which should give a list of the items present, shows nothing and loops indefinitely.

This is the error: --> https://prnt.sc/COnHjvoZK58H

The error is the same if you try to save any changes on menù settings: --> https://prnt.sc/Si2onE_Ivt8m

As far as I have tried, it does not depend on the version of PHP. It probably also gives the same error with other uploads. The versions are all up-to-date.
I really don't know what to try anymore.
I hope you solve the problem quickly, thank you!

Marco Lungo

Joomla 5.0.0
PHP 8.2
Helix Ultimate 2.0.16

11 replies

Ofi Khan Staff

3 years ago

Hello Marco Lungo

I can set up your logo and found no issues. Please check that I have changed the mobile logo. Check your issue with a different browser or a different connection.

Best regards

Marco Lungo Asked this

3 years ago

Hi Ofi,
yes, I've seen that mobile logo was loaded, but no one of your suggestions has worked for me.
When I try to save or select a new logo, it cames in the loop and, when I exit from Basic Preset of the style template, Joomla closed the session and I finish on the login screen.
I've changed three browser (Chrome, Edge, Firefox), I've changed connection using different IPs but the result remains the same.
I've no log that reporting somethings.
What it could be?

Marco

Ofi Khan Staff

3 years ago

I am confused since I can modify your settings without issues. Is this only the logo issue? Then which logo do you want in mobile? Let me know. I can set it for you.

Marco Lungo Asked this

3 years ago

Hi Ofi,
don't worry about the insertion of the logo, in fact, thank you, the problem is with the whole site, which does not make updates on some applications and, above all, the Administrator session drops within two to three minutes when, for example, right on the template you try to make a change, which of course it doesn't do, then you click on the exit X and instead logout right from the Administrator.
I'm going crazy about it, because it seems to be the only site that does this problem and, on that server, there are 9 other sites, also Joomla.
Even putting Helix Template as default, the same error happens, so it's not an Investa template thing.
Where do you think the error could be?
Thanks for everything!

Marco

Ofi Khan Staff

3 years ago

You have found good points. Please set Joomla Casseopeia template as default and check that if you can save the settings. It could be occuring because of your hosting configuration.

Marco Lungo Asked this

3 years ago

I've tryed with Cassiopea template and there are no error when I change logo or other stuff.

Also, I've another issue with the template: --> https://prnt.sc/GAyxTP6EbJiZ
I have not found a way to justify the text in the drop-down menu, either right, left, or centre. Nothing, no matter what, it always remains asymmetrical on some line, not always the same. Can you check this too, please?
Thank you!

Ofi Khan Staff

3 years ago

I have added this CSS in your css/custom.css For your server side caching, it is not appearing on my end. Please check it. This CSS will fix the alignment.

.sp-megamenu-parent>li>a, .sp-megamenu-parent>li>span, 
.sp-megamenu-parent .sp-dropdown li.sp-menu-item>a{
    text-align: left !important;    
}

Marco Lungo Asked this

3 years ago

Yes, it works fine, thank you!

It is strange that you didn't see the caching. It is on Redis. Try to see in using phpinfo.

The issue with Investa Template still remains.
I think that the issue is on Helix Ultimate, it has the same issue.
Cassiopea template works fine.
On Investa or Helix Ultimate (I've tried to install also the Decora template too), if you tried to go to Template Options and try to press X to exit, the session crash e you'll go to Joomla Login panel.
This happen also on other browser or connections (other IPs).
What could be the reason?

Ofi Khan Staff

3 years ago

I have got some clue. It could be due to your third-party caching. Could you please disable all caching and check the issue?

Marco Lungo Asked this

3 years ago

I had already tried to disable any cache and tried again now, the result is the same in all situations, the problem remains.
But it can't be Redis, I have 7-8 other sites on the same server and with the same configuration, and they work without any such problem. It is only this one that does this.
I cannot find an explanation. I thought it was the directory, so I moved it from /www to the root where all the others are, but the result is the same. The other site is www.consulenzaristoranti.com, where I put the backup made with Akeeba and therefore has the same problem.