*** UPDATE FAIL SPPGEBUILDER
ISABEL MATO LOPEZ
Hello,
I get one error when update Sppagebuilder Pro, the server start the Update but stop and say:
Sorry, there was a problem we could not recover from.
The server returned a "500 - Whoops, looks like something went wrong."
Start Install...
Display Error
Any idea for solve this?
Regards
Toufiq
Accepted AnswerThis is not our product issue. Please check the screenshot. You need to contact your hosting provider.
-Thanks
Toufiq
Accepted AnswerHi there,
I appreciate you reaching out. I sincerely apologize for this oversight. I have checked my end and it works fine.
-Thanks
ISABEL MATO LOPEZ
Accepted AnswerHello, But it doesn't do the UPDATE, the site crashes as you see in the second image when it starts doing the UPDATE.
This is the message:
Sorry, there was a problem we could not recover from. The server returned a "500 - Whoops, looks like something went wrong."
??
ISABEL MATO LOPEZ
Accepted AnswerPlease, does anyone from support know how to resolve this? It's very urgent.
BOFHJunior
Accepted AnswerHello ISABEL MATO LOPEZ, i have seen this error one time before on my testside. I played around with the database or copied another database into the folder and Joomla didnt liked that.
Maybe you did something like this?
ISABEL MATO LOPEZ
Accepted AnswerHello,
thanks for answer, but it is not the case. I just try to update the site and after a while, the server responds with that error and does not continue. 🤷
BOFHJunior
Accepted AnswerThen try the manual Update. Download SPPB 5.1.6 from this side and then Use System -> Install -> Extensions -> Upload Package File -> Drop the zip file here
But before make a Backup of your side!