Solved SP Page Builder

Update fails

Asked by Andreas Domeier webgo4you 10 months ago Last activity 9 months ago

Since the last update, version 6.1.0, I get the following error message when trying to perform the update: "Copy file failed (Component installation error)."

Other component updates work normally. So it's probably not due to the access rights of the Temp folder.

I've already tried several methods. I installed directly from the ZIP file. Then I manually extracted the ZIP file to the Temp folder and installed from there. I always get the same error.

Unfortunately, I can't find anything to identify the actual problem.

Accepted answer

Marked as the solution

Ofi Khan Staff

9 months ago

You are welcome 😊

It could be version mismatch in the database. However, this issue should not happen again.

If the answer resolved your query, you can mark it as accepted to close the post and guide others with similar questions. You’ll find a button to accept answers below each comment.

If you need further assistance, feel free to let us know!

I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on

This will inspire us to improve.

9 more replies

Ofi Khan Staff

10 months ago

Hello Andreas Domeier webgo4you,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

Andreas Domeier webgo4you Asked this

10 months ago

Hello Ofi Khan, unfortunately, the page is an intranet page and not publicly accessible. Is it possible to share the information another way? Otherwise, I would have to set up external access.

Best regards

Ofi Khan Staff

10 months ago

Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check it on my localhost.

Andreas Domeier webgo4you Asked this

10 months ago

Hello Ofi,

yes, I can do that. However, please handle the data with care.
Where can I share the ZIP file? Isn't this a public forum?
Do you need any website login details from me?

Andreas Domeier webgo4you Asked this

10 months ago

Hello Ofi,

i have configured external access to the website.

Ofi Khan Staff

10 months ago

Thanks. I have checked it. Please change these permissions on your server configuration. Make these writable. Ask your hosting provider to do this.

https://prnt.sc/d-RSGNQadfwd

Andreas Domeier webgo4you Asked this

10 months ago

Hi Ofi,

i've adjusted the permissions. However, the update still won't install.

Ofi Khan Staff

10 months ago

I have taken an Akeeba Backup and installed the site on my localhost. Then I have updated SP Page Builder here. Please install this backup on your server. You will have the latest SP Page Builder version with it.

Backup file has been shared on the hidden content. Follow this tutorial to install the backup.

Please make configuration.php file unwritable from the hosting configuration.

Andreas Domeier webgo4you Asked this

10 months ago

Hi Ofi,
thanks, it worked. What was the cause?
Will I have the same problem with the next update?