Update Fails - Question | JoomShaper

Update Fails

AW

Andreas Domeier webgo4you

SP Page Builder 1 day ago

Since the last update, version 6.1.0, I get the following error message when trying to perform the update: "Copy file failed (Component installation error)."

Other component updates work normally. So it's probably not due to the access rights of the Temp folder.

I've already tried several methods. I installed directly from the ZIP file. Then I manually extracted the ZIP file to the Temp folder and installed from there. I always get the same error.

Unfortunately, I can't find anything to identify the actual problem.

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1 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 day ago #214062

Hello Andreas Domeier webgo4you,

Thank you for reaching out to our technical support forum. I’m sorry to hear about the trouble you’re experiencing. Rest assured, I will look into this issue for you and work to resolve it as quickly as possible.

If you could kindly provide any additional information regarding the issue, it would greatly help me investigate and address it more efficiently. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup before sharing.

Best regards

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