Problem Whith Hamburger Menu - Question | JoomShaper

Problem Whith Hamburger Menu

SK

SowieSo GmbH & Co. KG

Template 3 weeks ago

Hello,

I use the Organic template on the www.fruechte-pletl.de website - on a tablet of 1024 px or more, the Hamburg menu is no longer visible when scrolling. In addition, the menu cannot be opened at all.

This is already the case with the template, who can help me?

Everything works fine on the smartphone and desktop.

Thank you

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14 Answers
T
Torsten.S
Accepted Answer
3 weeks ago

I can't see any "Hamburg Menue at all if i visit your site, or did i miss something ?

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SK
SowieSo GmbH & Co. KG
Accepted Answer
3 weeks ago

Hey Thorsten,

it's only about the display on the tablet from 1024px - the hamburger menu is at the top right next to your contact icons. When scrolling, the hamburger is no longer visible because it is probably fixed somewhere, but I can't find anything about this.

In addition, the menu does not appear when you click on the hamburger.

On the smartphone or tablet horizontally, everything is correct.

I've been searching for days and can't find a solution.

Regards Paula

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Anne
Anne
Accepted Answer
Support Agent 3 weeks ago

Hello there,

Thanks for contacting with us. I can't see the Hamburger menu icon while visiting your site at desktop. Can you give me a screenshot about it?

-Regards

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SK
SowieSo GmbH & Co. KG
Accepted Answer
3 weeks ago

Hello,

There is no hamburger menu on the desktop, only on the tablet and smartphone.

how can I send a screenshot?

REgards Paula

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Anne
Anne
Accepted Answer
Support Agent 3 weeks ago

Hello there,

You can attach a screenshot by using any online screenshot taking tool like lightshot.

-Regards
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SK
SowieSo GmbH & Co. KG
Accepted Answer
3 weeks ago

hello,

the tool does not work for me, I have saved the screen here. https://fruechte-pletl.de/images/screen.png

The hamburger menu is visible here, but when I click, no submenu appears.

To understand the error, please switch to the tablet view.

When I scroll, the hamburger disappears because it doesn't seem to be fixed. But I can't find where it is.

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Anne
Anne
Accepted Answer
Support Agent 2 weeks ago

Hello there,

I am sorry for the inconvenience.Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials.

Best regards

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SK
SowieSo GmbH & Co. KG
Accepted Answer
2 weeks ago

Hello,

here the data, thanks for the help

Regards Paula

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SK
SowieSo GmbH & Co. KG
Accepted Answer
2 weeks ago

Hello Anna,

can you solve my problem? Please let me know, otherwise I will have to look for other help. Thank you

Regards Paula

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Anne
Anne
Accepted Answer
Support Agent 2 weeks ago

Hello there,

I am extremely sorry for the delay. I can't login to your site.

https://prnt.sc/1178p61

Please, have a look and check the user id and password.

-Regards

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R
Rein
Accepted Answer
1 week ago

Hi Paula,

Just a simple fix, please change in your custom.css file:

@media (max-width: 1024px)
.responsive .sp-main-menu-toggler {
    padding: 0 !important;
    font-size: 15px !important;
    position: fixed;
}

The position:fixed; must be added to make the hamburger menu fixed in place.

To make your opened mobile menu fixed on top I would also recommend to change your code in custom.css to this:

@media (max-width: 1024px)
.responsive .sp-mobile-menu {
    position: fixed !important;
}

Regards,

Rein

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SK
SowieSo GmbH & Co. KG
Accepted Answer
1 week ago

Hello Anna,

the account I sent you is working. Please try again. I was able to fix the icon for the hamburger menu now, but clicking on the icon does not open the menu, that would still need to be fixed.

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SK
SowieSo GmbH & Co. KG
Accepted Answer
1 week ago

Hello Rein,

Thanks for the info. I was able to fix the icon for the hamburger menu now, but clicking on the icon does not open the menu. Regards Paula

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R
Rein
Accepted Answer
1 week ago

Hi Paula,

On my side I can click the hamburger-menu and it opens fine, in mobile simulation on chrome and firefox as well as on android mobile.

Is it intentional that your menu-bar now scrolls up when the page is scrolled? The first time I looked at your site it was fixed when scrolling.

FYI I am just another helpful user of Joomshaper products .

Regards,

Rein.

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