Undefined When Replacing Image From Apple Device - Question | JoomShaper
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Undefined When Replacing Image From Apple Device

Laurent

Laurent

SP Page Builder 2 years ago

Hi,

From Apple device (MAC Book), whe I replace an image from image addon, I have an undefined error. See here: https://prnt.sc/OIbaA7D61yQX

Any idea why?

infos : joomla 4.4.0 php 8.2.11 sppb 5.1.9

Thanks L.

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10 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #139626

I tried it from MAC (apple).

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #139039

Hello Laurent

Please update to SP Page Builder 5.2.1. Then check the issue. Also, check that is it happening on any specific browser or all browsers? Check with Chrome, Safari or Firefox.

Best regards

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Laurent
Laurent
Accepted Answer
2 years ago #139157

tested after SP Page Builder 5.2.1 update and sale problem.

It does the same thing with both Chrome and Safari.

when I click on "replace" on the photo, the same message at the bottom right in pink is displayed: "error" so when I drag and drop the new photo to replace old photo, it says: "undefined"

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #139194

Could you please record the scenario and share here? I have not found this issue.

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Laurent
Laurent
Accepted Answer
2 years ago #139330

here is a video : https://we.tl/t-ZenQXv5yuF

link will expire in 7 days.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #139334

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

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Laurent
Laurent
Accepted Answer
2 years ago #139361

ok done. see Hidden Content area.

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 2 years ago #139418

It seems to be working. Please check the screencast.

https://files.fm/u/dcnxpuajx2

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Laurent
Laurent
Accepted Answer
2 years ago #139426

you did this from a windows computer or Apple computer ?

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Laurent
Laurent
Accepted Answer
2 years ago #139631

OK I check this out with my customer and I come back to you.

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