undefined when replacing image from Apple device

Ofi Khan Staff

2 years ago

Hello Laurent

Please update to SP Page Builder 5.2.1. Then check the issue. Also, check that is it happening on any specific browser or all browsers? Check with Chrome, Safari or Firefox.

Best regards

Laurent Asked this

2 years ago

tested after SP Page Builder 5.2.1 update and sale problem.

It does the same thing with both Chrome and Safari.

when I click on "replace" on the photo, the same message at the bottom right in pink is displayed: "error"
so when I drag and drop the new photo to replace old photo, it says: "undefined"

Ofi Khan Staff

2 years ago

Could you please record the scenario and share here? I have not found this issue.

Laurent Asked this

2 years ago

here is a video : https://we.tl/t-ZenQXv5yuF

link will expire in 7 days.

Ofi Khan Staff

2 years ago

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Laurent Asked this

2 years ago

ok done.
see Hidden Content area.

Ofi Khan Staff

2 years ago

It seems to be working. Please check the screencast.

https://files.fm/u/dcnxpuajx2

Laurent Asked this

2 years ago

you did this from a windows computer or Apple computer ?

Laurent Asked this

2 years ago

OK I check this out with my customer and I come back to you.