Hi Richard,

1. Using SPPB 4.0.x - doesn't make sense, becuase we do not support it anymore.
2. In general it depends on used template. Not all templates fully support SPPB 5.1x. Problem like slideshow can be caused by template override or custom addon.

Make full backup then recover it on test subdomain - share access, then I can look.

I hope you don't have FLEX template. If yes, dude, you're screwed.

Thanks it isnt Flex! login in hidden content

Thanks Richard,

your template is from Joomlabuff company, and they overriden that addon:

templates/jb_industries/sppagebuilder/addons/articles_scroller/site.php

hopefully only that one.

ok thanks does that mean the upgrade might work now?

1. Working on your hosting doesn't make sense, too slow and 3M file upload limit, no access to PHPMyAdmin.
2. Should I use backup from Akeeba Backup?
3. your SPPB admin doesn't work... so please wait for tomorrow file OK

ok thanks i am puzzled by your comments about the hosting being slow and max upload is 50m ?

Hi Any progress at all please? The backup in Akeeba is before i tried to upgrade SPPB, I have restored it back to here so it is on SPPB 3.8.10 - if i try and update it to the latest version 5.1.9 it seems to work but i cannot get the slideshow to work, maybe it would be easier to fault find if i upgraded it again and you looked at why the slideshow isnt working? I have access to PHPadmin if you need it Please let me know what would be best to upgrade and fault find here? thanks

I have today tried to just install v5.1.9 onto the site and i got the following errors

this was in the admin after trying the install: https://prnt.sc/frUfORB9byH2

this was the frontend after the install: https://prnt.sc/95L6ZqDLxqR4

I have since restored it back to before this attempt.

I would be really grateful for any suggestions as to how to get SPPB updataed, thanks

I have tried emailing and twice i have been promised that my question will be looked into asap on your chat and still no one has replied. It is a shame because i thought i would be able to use SP PageBuilder going forward but it looks like my subscription is wasted and unless your support massively improves i wont be renewing it obviously.

Yesterday we published SPPB 5.2.4 - this version should work much better than 5.1.9

I have tried upgrading it as suggested and it said it failed and i got this error message

/home/mlsgroup/public_html/components/com_sppagebuilder/builder/classes/base.php' (include_path='.:/opt/cpanel/ea-php81/root/usr/share/pear')

This time it totally crashed the website front page which it hadnt done before, just the above message on the front end.

I will have to restore it shortly but on the offchance that you are able to look at it before i do, if indeed that will be helpful, i will leave it like this for a couple of hours.

Upgrades should be done on the subdomain (backup) site where is less stress.

Besides this settings will allow you to see more details about the error, becuase problem can be caused by template overrides or extra plugin.

@Richard , answer to Helix missing language phrases is and was in Helix documenation >> https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#missing-language-phrases-in-helix-after-joomla-update

Forum question should be used AFTER research on documenation, NOT before.

Otherwise guides section doesn't make sense :/