I have a J4 site on V 3.8.10 and i would like to upgrade it to 4.0.11 at least.
In have this version but it wont install - i just get an error message which breaks the site totally and have to revert to backup.
I have a looked at the blog that "intructs" on doing this but this is basically just install the new version over the old which isnt very helpful.
I also tried upgrading to 5.1.9 and that wasnt too bad although on my template i couldnt get the slideshow to work at all.
either upgrade would be great to get it to work, are there any foolproof methods please?
Staff replied
SP Page Builder
Upgrading from 3.8.10 not going well
13 replies
Paul Frankowski Senior Staff
2 years ago
· edited
Hi Richard,
- Using SPPB 4.0.x - doesn't make sense, becuase we do not support it anymore.
- In general it depends on used template. Not all templates fully support SPPB 5.1x. Problem like slideshow can be caused by template override or custom addon.
Make full backup then recover it on test subdomain - share access, then I can look.
I hope you don't have FLEX template. If yes, dude, you're screwed.
Richard Asked this
Thanks it isnt Flex!
login in hidden content
Paul Frankowski Senior Staff
2 years ago
· edited
Thanks Richard,
your template is from Joomlabuff company, and they overriden that addon:
templates/jb_industries/sppagebuilder/addons/articles_scroller/site.php
hopefully only that one.
Richard Asked this
ok thanks does that mean the upgrade might work now?
Paul Frankowski Senior Staff
- Working on your hosting doesn't make sense, too slow and 3M file upload limit, no access to PHPMyAdmin.
- Should I use backup from Akeeba Backup?
- your SPPB admin doesn't work... so please wait for tomorrow file OK
Richard Asked this
Hi - any possibility of having a look at this for me please?
Richard Asked this
ok thanks i am puzzled by your comments about the hosting being slow and max upload is 50m ?
Richard Asked this
Hi
Any progress at all please?
The backup in Akeeba is before i tried to upgrade SPPB, I have restored it back to here so it is on SPPB 3.8.10 - if i try and update it to the latest version 5.1.9 it seems to work but i cannot get the slideshow to work, maybe it would be easier to fault find if i upgraded it again and you looked at why the slideshow isnt working?
I have access to PHPadmin if you need it
Please let me know what would be best to upgrade and fault find here?
thanks
Richard Asked this
I have today tried to just install v5.1.9 onto the site and i got the following errors
this was in the admin after trying the install: https://prnt.sc/frUfORB9byH2
this was the frontend after the install: https://prnt.sc/95L6ZqDLxqR4
I have since restored it back to before this attempt.
I would be really grateful for any suggestions as to how to get SPPB updataed, thanks
Richard Asked this
I have tried emailing and twice i have been promised that my question will be looked into asap on your chat and still no one has replied. It is a shame because i thought i would be able to use SP PageBuilder going forward but it looks like my subscription is wasted and unless your support massively improves i wont be renewing it obviously.
Paul Frankowski Senior Staff
Yesterday we published SPPB 5.2.4 - this version should work much better than 5.1.9
Richard Asked this
So i am unable to update the SP Page Builder - is anyone able to help with this please I need to get this done or am i going to abandon SP Page Builder permanently ?
Richard Asked this
I have tried upgrading it as suggested and it said it failed and i got this error message
/home/mlsgroup/public_html/components/com_sppagebuilder/builder/classes/base.php' (include_path='.:/opt/cpanel/ea-php81/root/usr/share/pear')
This time it totally crashed the website front page which it hadnt done before, just the above message on the front end.
I will have to restore it shortly but on the offchance that you are able to look at it before i do, if indeed that will be helpful, i will leave it like this for a couple of hours.
Richard Asked this
I have had to restore the site now but you are welcome to try the update yourself and see how you get on?
Paul Frankowski Senior Staff
Upgrades should be done on the subdomain (backup) site where is less stress.
Besides this settings will allow you to see more details about the error, becuase problem can be caused by template overrides or extra plugin.
Richard Asked this
Yes i understand how to see all the error messages, however there are multiple upgrade issues with the page builder that i am struggling with and with only getting responses on here every few weeks or so it is becoming less viable to use Sp Page Builder for my business.
what is causing these language file issues? https://prnt.sc/BbNglMs_OYrA which are all over the builder?
Paul Frankowski Senior Staff
@Richard , answer to Helix missing language phrases is and was in Helix documenation >> https://www.joomshaper.com/documentation/helix-framework/troubleshooting-faq#missing-language-phrases-in-helix-after-joomla-update
Forum question should be used AFTER research on documenation, NOT before.
Otherwise guides section doesn't make sense :/
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