Hi there,
Thank you for reaching out, and I extend my appreciation for bringing this matter to my attention. I sincerely apologize for any oversight that may have occurred. Your queries have been promptly conveyed to our skilled developer team for thorough investigation. I am confident that they will carefully assess the situation and work towards a resolution. Rest assured, I will be diligently monitoring their progress and will get back to you at the earliest with a comprehensive update. Your patience is highly valued, and I'm committed to ensuring a swift and effective resolution to your concerns.
-Thanks