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Request failed with status code 500 - SPPB v5.2.2 backend access

Asked by Tom Webb 2 years ago Last activity 2 years ago

Getting an error message on backend of website when trying to access the pages under SP Pagebuilder - as per screenshot.

The rest of the component is running fine. Have reinstalled SP PB v5.2.2 Pro and still same error.

Anyone seen this before or know how to fix?

Setup:

Joomla v4.4.1

SPPB v5.2.2

PHP v8.1.26

Screenshot

Accepted answer

Marked as the solution
Toufiq Senior Staff

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

1 more reply

Tom Webb Asked this

Hi @Toufiq. Have sorted it now. Thank you.

Toufiq Senior Staff

What was the issue? Will you please explain? Thanks

Tom Webb Asked this

Hi Toufiq. Rebuilt clean new site. Old one had multiple databases and linkages where all over the place, causing breakage when upgrading. That's why we got 500 error on upgrade of components. New site working fine.

Toufiq Senior Staff

Thank you so much for the explanation. It will help others.

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