After updating SP Page Builder to V5.2.5 the Instagram addon is not showing any content.
Error message is
"Kein Artikel gefunden. Stelle sicher, das Deine Instagram User ID und der Access Token korrekt sind."
"No article found. Ensure that the Instagram user ID and the access token is correct."
Nothing was changed regarding Instagram user ID or access token. Before the update everything was working fine. Please advise.
Solved
SP Page Builder
Instagram addon not working after update
Accepted answer
Marked as the solution
Ofi Khan Staff
Please add this URL(in the hidden content) in Facebook Login for Business settings and then generate the token. It will work.
23 more replies
Ofi Khan Staff
Hello Stefan
Apology for the inconvenience. Please share your SUPER USER access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
Stefan Deinert Asked this
See hidden comment in my first post
Ofi Khan Staff
Sorry, I can't work here:
Stefan Deinert Asked this
Whats this? Correct URL is https://ituepfelchen.net/
Ofi Khan Staff
I shared a screenshot. Please check this and enable the access. I need to check SP Page Builder settings. Enable the access for me and I will check your issue.
https://prnt.sc/F0nrj_SoRhu-
Stefan Deinert Asked this
Hi there,
sorry for the delayed answer. I added your user to the super user's group. Obviously administrator was not enough!? Should work now, please check.
Cheers,
Stefan
Stefan Deinert Asked this
Hi Ofi,
Thanks for your help, it is working again.
For the records:
I compared the settings. The only difference: the "old" OAuth-URI had a "www." before the address.
Obviously there was a change in one of the last updates of Joomla and/or SP Pagebuilder Pro, so that this URI no longer worked with www?
Cheers,
Stefan
Ofi Khan Staff
You are welcome 😊
It could be the issue with the Facebook Developer Apps.
Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.
Stefan Deinert Asked this
Hi Ofi,
same problem again today without changing anything! Very annoying! Could you please help?
Stefan Deinert Asked this
When trying to create a new token a popup with an error message occurs:
"App not active"
"This app is currently not available and the app-developer is informed. You can login as soon as the app is available again."
What's this?
Ofi Khan Staff
Please check the same solution. It should fix it.
Stefan Deinert Asked this
Nope. I would have bothered you if this solution would have solved this. I checked it again and I am getting a different message now:
"Feature not available: You currently cannot login via dfacebook to this App as we are updateing details for this app. Please try again later"
Ofi Khan Staff
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Stefan Deinert Asked this
I re-activated your user again. See credentials in hidden content.
Ofi Khan Staff
I have checked with my access. It works fine. Please check your API version.
Stefan Deinert Asked this
My API Version was 19.0. Changed it to 18. Same bevhaviour....
Ofi Khan Staff
Can you change it lower version like 11.0? We had an issue with 16.0 version. However, there should no issues now with any versions. Please try another versions and check on which version it works.
Stefan Deinert Asked this
The lowest version is V15.0. I changed it to 15, but the same behaviour. I did not change anything after the last update I did with you to make it work again.
Ofi Khan Staff
Interesting! I do not have any clue. However, let's check it. This is my settings. Please match it with yours.
Also, you must add Valid OAuth Redirect URIs. I hope that you already know this.
Stefan Deinert Asked this
I have the same settings: Does not work. I hate facebook!
Ofi Khan Staff
Please toggle it and check what happens.
Stefan Deinert Asked this
Ofi Khan Staff
Okay, let's try this again. Please add this URL(in the hidden content) in Facebook Login for Business settings and then generate the token.
You can also try another thing. Uninstall SP Page Builder and install it again. Sometimes this works like a magic.
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