Hello PhoenixGB

Please take a full site backup first for safety. Then apply this fix. Run this SQL query on your database. Replace xxxxx with your database table prefix.

ALTER TABLE xxxxx_sppagebuilder CHANGE id id BIGINT(20) UNSIGNED NOT NULL AUTO_INCREMENT;

Best regards

Great, will do

Hi

The query has been run but the issue remains.

I have taken the backup and loaded it onto my development server and the maintenance corrected the issue. It seems it may be a hosting issue (Bluehosts I believe).

I have also loaded up a prior backup that was done before updates on the 16th March. All the updates go through except for the template update (1.2 to 1.3), it has the common issue of failing to connect with a 403 error.

While I can install the template manually doing so causes the PB to lose the correct addon titles, like the language file is missing or in the wrong place.

The client has spent a couple of months doing extensive SEO and it seems that unless this issue can be corrected he will have to revert back to the site prior to the issue.

Please advise ASAP.

Please check the site in your localhost. If it runs well there, then it might be a hosting issue.

Hi Ofi

Yes I believe it could be a hosting/database issue as the backup works fine on my development server.

What is the issue with the template update getting a 403 error, the domain is added to the licences.

The sites IP address is 68.66.248.51 - this seems to be a common error, updating manually breaks the pagebuilder titles, can u look into it for me please?

Thanks Kev

Automatic update sometime does not work due to our server issue. So, it is better to update manually. Always take a backup before updating. Because update sometimes break the structure if the template is old.

What server issue? It's been happening since I started using JS PB, manual update isn't an issue except it breaks the titles in PB, why does that happen?

Automatic and Manual update is the same thing actually. You can say that after update, you have got issues in SP Page Builder title. Please share the scenario to investigate.