General options not visible for any items - Forum | JoomShaper
Solved SP Page Builder

General options not visible for any items

Asked by Stefano Todaro 2 years ago Last activity 2 years ago

Hi,

I updated SP Page Builder and I am no longer able to access the published General options from the backend every time I click on an element.

Frontend publishing of pages is perfect!

From the video you can see on two pages chosen as an example, that all the Heading, Image Layout and Overlay, Slideshow, Pricing Table elements. Opt-in forms never publish the options on the right referring to General, but only Style and Advanced.

However, for the Images, some publish them, others don't

Obviously before the update all the elements always worked excellently!

View my video
todste.it/video/error-sp-page-builder-option-general.mp4

My Site Web
https://b-olistic-energia.todste.it/

Your account support-joomshaper active

Accepted answer

Marked as the solution
Ofi Khan Staff
2 years ago

Please install SP Page Builder Pro version on the site. Then check your issue.

5 more replies

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Ofi Khan Staff
2 years ago

Hello Stefano Todaro

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

Best regards

Stefano Todaro Asked this
2 years ago

Hi,

Are there any updates on why the General options on some items are no longer published?
I need to continue developing the Website!
Thanks

Stefano Todaro Asked this
2 years ago

Reserved access data entered!
Thanks!

Stefano Todaro Asked this
2 years ago

Dear Ofi Khan,

I had also thought about reinstalling SP PAGE BUILDER PRO, but I wanted your opinion first!
I reinstalled the JOOMLA component and everything seems solved!
General options are now visible in all web layout components!

Thanks for your assistance

Ofi Khan Staff
2 years ago

You are welcome 😊

Please accept the answer that helped you. It will be then easier to find the solution for the other users with the same issue. There is a button to accept answer after each comment.

I have a humble request too. It would be very kind of you if you can manage some moment to give us feedback on 

  1. Joomla Extension Directory
  2. TrustPilot

This will inspire us to improve.

Stefano Todaro Asked this
2 years ago

Ok course!

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