Is It Possible That No One Can Answer A Simple Question??? - Question | JoomShaper

Is It Possible That No One Can Answer A Simple Question???

Claudio

Claudio

SP Page Builder 1 year ago

Is it possible that no one can answer a simple question??? I read many other answers but no one answered me...

if I completely remove the old SPPB via the extensions manager, once completed i get this message: "You do not have access to the administrative section of this site." and I no longer have access to the administrator backend (so I can't install the new version of SPPB)

How can I completely and safely remove the old SPPB (also manually)? Thank you

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4 Answers
Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #149985

Hello Claudio

This is how you can uninstall SP Page Builder.

https://prnt.sc/8_OTRrdS_j8O

If you are having trouble with uninstalling, then share your access in the hidden content box to check.

Best regards

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Claudio
Claudio
Accepted Answer
1 year ago #150017

Thank you for your reply... it's very simply, but it's that i've already done... (read my previous post)

the problem is that if i completely remove the old SPPB via the extensions manager, once completed i get this message: "You do not have access to the administrative section of this site." and I no longer have access to the administrator backend (so I can't install the new version of SPPB)

How can I completely and safely manually remove the old SPPB?

NB if i install new version over old version i get an duplicate column "catid" error on database and installation abort... see my other post/request

In the hidden contents you have your super user credentials

Thank you

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Claudio
Claudio
Accepted Answer
1 year ago #150231

I'm still waiting for your reply.... I tried to install SPPB 5 pro but the installation fails with a component installation error: JInstaller: :Install: SQL Error Duplicate column name 'catid'

Mark Simon also has the same problem with the "catid" column duplication... see the post https://www.joomshaper.com/forum/question/31502

is there anyone ???...

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Ofi Khan
Ofi Khan
Accepted Answer
Support Agent 1 year ago #150307

Please share your database access to check it. Which SP Page Builder version do you want on your site? SP Page Builder 3 or SP Page Builder 5?

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