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Error After Upgrade SP Page Builder To Version 5.2

DI

dongzong IT

SP Page Builder 1 year ago

After upgrade to SP Page Builder to version 5.2 from 3.8.10, our website got error as in the picture.

the error is failed to open stream: No such file or directory in components/com_sppagebuilder/helpers/autoload.php on line 50

our joomla version 3.10.12.

Please help! our administrator cannot be used.

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Website
https://donate.dongzong.my
2 Answers
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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #149964

HI,

  1. In general SPPB 5.2.x was developed to be used on Joomla 4 & Joomla 5. We informed about that in documenation: https://www.joomshaper.com/documentation/sp-page-builder/technical-requirements
  2. On your site it looks that not all files were uploaded during component update. In that case you have to use FTP and upload them manually:
  • download: com_sppagebuilder_pro_v5.2.7.zip
  • unzip it
  • use FTP tool and upload all
  • from /admin > to (override): administrator\components\com_sppagebuilder
  • from/site/ > to (override): components\com_sppagebuilder

Then try to get access to admin area again. Remember to Click Fix Database in Joomla Admin.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 1 year ago #149967

If above steps will not help, I recommend restoring your site from a backup and stay with SPPB 3.10 as long as you are using Joomla 3.10.

Your hosting company should have full website backup.

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