On sites upgraded from SPPB 3 to 5, existing accordion menus cause problems with the PB5 accordion menu addon
Video and password in the hidden content.
Staff replied
SP Page Builder
Accordion Menu Bug - Sites upgraded from PB3 to PB5
20 replies
Ofi Khan Staff
Hello sdlsites
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Best regards
sdlsites Asked this
in hidden area
sdlsites Asked this
Any update here?
Ofi Khan Staff
Apology for the delay. It seems like a bug. I have reported it to the development team. It will be fixed soon.
Douglas B
2 years ago
· edited
what is the issue you are reporting?
For me, fresh install of joomla 5 and latest version of sppb.
Its not a migration, but a clean install. Seems though there is still an issue with the accordion item.
I cannot change the name of "accordion".
sdlsites Asked this
If an accordian menu in SPPB5 is added in a row with an accoridan menu that was created in SPPB3, any change to the SPPB5 menu reverts back to the default text for titles if any changes are made in the menu that was created in SPPB3
Douglas B
Got it! Thank you for the clarification. Hope you are having a good day.
sdlsites Asked this
Hello.
Is this fixed in the new version of SPPB 5?
We noticed that in 5.2.9 there is no way to even edit an accordion that was created in 3.x.
Ofi Khan Staff
Will you please check SPPB 3.0? If it does not work, then let me know.
sdlsites Asked this
It doesn't work. When you go to edit any accordion menu that was created is 3.x, all of the content disappears.
Ofi Khan Staff
Please export the page in SP Page Builder 3 and share the JSON file here. I will check it with SP Page Builder 3 and upgrade the component to SP Page Builer 5. Then I will check the page again.
sdlsites Asked this
i have added the link.
The fix has been
- Upgrade to SPPB 5
- Duplicate the accordion menu
- Delete the original
Once it is duplicated in SPPB5, it works. If it is just the SPPB3 that is upgraded, it doesn't work. The issue is that once we roll this out to all of our sites versus just the 3 test sites, we will have around 80 websites running accodions on over 40 pages each, so we would need to manually modify over 3,200 pages if there isn't a fix.
Ofi Khan Staff
Your JSON file does not contain any Accordion addon. Please export the page with SP Page Builder 3 and share the JSON file. I will check it. In general, I have not found the issue on my testing.
sdlsites Asked this
It definitely had the accordion menu. I have attached in the hidden content.
In the prior comments you did acknowledge that this was a bug. Let me know if you want more videos showing the issue.
sdlsites Asked this
Hello - Just following up on this. Thank you
Ofi Khan Staff
Apology for the delay due to my illness. I have uploaded the JSON file in SP Page Builder 5. The accordion addon works fine in the page. I have not encountered any issue. Please share a screenvideo of the issue. I will then talk to the development team about this with reference.
sdlsites Asked this
Hello
Based on the video that I sent 2 months ago, you said that there was a bug and that the developers were looking into a resolution. Please let me know what I should demonstrate in the new video.
The accordion in the JSON that I shared does work. The issue is when the extension is updated and then the accordion is edited. Please confirm that you loaded it into SPPB 3 then upgraded to SPPB 5 and then tried to edit the accordion or add a new one onto the page. This is the only way that you will be able to replicate the results.
Just let me know what you need in order to get this resolved because it has been months since I shared the original video and you told me that there was a bug and now you are now asking for a video again.
John
Ofi Khan Staff
My apology for the miscommunication. My bad!
Since I have identified the bug, it is definitely a bug. Unfortunately, we are not developing SP Page Builder 3 any more. You have to manually update these to SP Page Builder 5. You already know a fix by duplicating the addon. But have you checked exporting JSON files on SP Page Builder 3 and then importing on SP Page Builder 5. If this method works, then it would be easier for you (I think so).
sdlsites Asked this
This is getting infuriating.
The bug occurs during the upgrade from Pagebuilder 3 to Pagebuilder 5. It works perfectly fine when in SPPB 3. I am trying to upgarde our websites and this bug presents itself after the extension is upgraded.
Please watch the video. You will see exactly what I am talking about. You told me that it is a bug and that the development team would be working on a fix. This was 2 months / 2 releases ago.
Ofi Khan Staff
Hope you are doing well. I need a help. Will you please check that using Check Content option fixes Accordion issue?
Ofi Khan Staff
Okay, I have seen it again. It has been reported to the team. It will be checked in the next release.
sdlsites Asked this
2 years ago
· edited
Check content does seem to resolve the issue, but it isn't really a fix.
Is there any way to fix it before the update is pushed out or would we need to open up 3,000+ pages and click that button on each one of them?
If it has to be done after the upgrade, is there any way to do it in one shot versus manually opening every single page and clicking "check content"?
Ofi Khan Staff
Thanks for the update. I have talked to the team. We have updated the addon structure and thus you have to face this trouble. The team will have a discussion tomorrow about your issue. If we can find a way so that we can fix the things with less hassle, then we will share the solution with you. Otherwise, you might have to open each page and fix it manually. But honestly, it is quite difficult and there is not much hope. So, we are sorry in advance for the inconvenience.
agv_joomshaper
We also have this issue.
What is the result of the discussion with the team. Will there be a fix for this issue in the near future?
Ofi Khan Staff
Hello agv_joomshaper
Unfortunately, you have to fix the things manually if it is not fixed with Check Content option.
Best regards
agv_joomshaper
Where can I find the Check Content option?
Ofi Khan Staff
Please open the page and click on three dots -> Check Content.
agv_joomshaper
"After executing the check-content option, the problem is resolved."
Thanks for your help.
Ofi Khan Staff
You are welcome 😊
I have a humble request. It would be very kind of you if you can manage some moment to give us feedback on
This will inspire us to improve.
Log in to reply.