Hi there!

Thanks for reaching out.

Will you please put the email and licence key first here: https://share.cleanshot.com/w85T1SFY

However, you should find it below the shipping address option. Please check the tutorial:

https://www.youtube.com/watch?v=hQQcd8brChs

Best Regards

Did put the licence key, also watched the video but it doesn't show that part. I still don't have it.

Greetings! I am still looking for support here, it's a littlebit urgent

Hi there!

I am really sorry for the delayed response. There was Eid vacation running here. However, I have just tried to check, but the administrative URL is not the correct one, I guess.

Would you please give me the correct URL again here?

Best Regards

Greetings! Yes sure

Greetings!

I have tried the new URL too... Please check the screenshot in the hidden content box.

Still the same!

Some websites restrict access based on IP addresses, preventing certain users or locations from accessing specific content. Do you have this types of location restriction?

Well, we are from Bangladesh.

Thanks.