Easystore Customer Note Checkout - Question | JoomShaper

Easystore Customer Note Checkout

DH

Daniel Horvath

EasyStore 1 month ago

Where can I add customer note option to my checkout? I cannot find it but it was released in 1.0.9 (I updated 1.0.10 from 1.0.7)

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23 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #153510

Hi there!

Thanks for reaching out.

Will you please put the email and licence key first here: https://share.cleanshot.com/w85T1SFY

However, you should find it below the shipping address option. Please check the tutorial:

https://www.youtube.com/watch?v=hQQcd8brChs

Best Regards

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DH
Daniel Horvath
Accepted Answer
1 month ago #153525

Did put the licence key, also watched the video but it doesn't show that part. I still don't have it.

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DH
Daniel Horvath
Accepted Answer
1 month ago #154097

Greetings! Any news?

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DH
Daniel Horvath
Accepted Answer
1 month ago #153517

Did put the licence key, also watched the video but it doesn't show that part. I still don't have it.

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DH
Daniel Horvath
Accepted Answer
1 month ago #153709

Greetings! I am still looking for support here, it's a littlebit urgent

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #154161

Hi there!

I am really sorry for the delayed response. There was Eid vacation running here. However, I have just tried to check, but the administrative URL is not the correct one, I guess.

Would you please give me the correct URL again here?

Best Regards

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DH
Daniel Horvath
Accepted Answer
1 month ago #154162

Greetings! Yes sure

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #154163

Greetings!

I have tried the new URL too... Please check the screenshot in the hidden content box.

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DH
Daniel Horvath
Accepted Answer
1 month ago #154166

We will solve it in a minute

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DH
Daniel Horvath
Accepted Answer
1 month ago #154167

I think it should be good

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 month ago #154169

Still the same!

Some websites restrict access based on IP addresses, preventing certain users or locations from accessing specific content. Do you have this types of location restriction?

Well, we are from Bangladesh.

Thanks.

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DH
Daniel Horvath
Accepted Answer
1 month ago #154179

I informed our webhost about the issue (unless you can use vpn, I will get back to you when its solved. we are in budapest) thank you

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DH
Daniel Horvath
Accepted Answer
1 month ago #154190

Our host asks for the Public IP you were trying to reach the site from.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 week ago #157031

Hi Daniel Horvath,

Sorry for such delayed response. I have just succeeded to enter to your backend today. It's a bit tough to check due to language barrier though. However, may I know how did you renamed the EasyStore? I mean which process you followed?

Best Regards

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DH
Daniel Horvath
Accepted Answer
1 week ago #157101

I have modified administrator language files also I used some overrides on admin site

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 3 days ago #157343

Hi Daniel Horvath,

It seems the updated versions of EasyStore is not implementing correctly in your case.

Did you follow the mentioned process while translating?

https://www.joomshaper.com/documentation/easystore/how-to-translate-phrases-translations

Best Regards

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 days ago #157364

info_2708_2024.jpg

In new EasyStore v1.1+ you can see it in Order details.

You can translate & override that phrase

COM_EASYSTORE_CUSTOMER_NOTE="Customer Note"

Using Joomla Language override for Front & Back-end view

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DH
Daniel Horvath
Accepted Answer
3 days ago #157372
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DH
Daniel Horvath
Accepted Answer
3 days ago #157370

I feel like we are misscommunicating here. I am missing the opportunity to add note as a customer on checkout phase https://imgur.com/a/qRTL0JF

This is not a translate or a language issue I am totally missing a part

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 days ago #157373

But there is... at least should be by default

info_2709_2024.jpg

Switch template to Casiopea for 90sec and test "Checkout" page again. It will tell us where to search.

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DH
Daniel Horvath
Accepted Answer
3 days ago #157376

I see on cassiopeia I have the checkout. So please how do I fix it to have on my shopin template too?

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 days ago #157377

2nd. What version of EasyStore you have installed. If you renamed component folder as well, you have to update files manually.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 3 days ago #157378

Maybe you overriden "checkout" view in template a month ago, hmm?

Have you made any custom changes here:

templates\shaper_shopin\html\com_easystore

By default we don't have that folder in Shopin Template v2.0.1!

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