Solved SP Page Builder

BIG BUG : unable to display images for some joomla's profiles

Asked by Laurent 2 years ago Last activity 2 years ago

Hi,

I have found a big problem on SPPB latest release.
On the frontend, when you login with a profile/user group NON admin or NON super admin, you cannot display media manager items.

see those screen shots for errors :

https://prnt.sc/ToGtHtoMQl4q

https://prnt.sc/t-9INnrgFAW5

https://prnt.sc/eNFYPX0qpQzI

https://prnt.sc/0iw4H3F14wB6

See Hidden Content for credentials and access.

To reproduce the problem :

admin_login is a joomla account assigned to super admin group
client_login is a joomla account assigned to client group, which is a custom group created by myself.

For info, these errors was not there on SPPB version 3.X

Problem is only located on SPPB version 5.X
And other point : the problem is the same on all websites done with SPPB version 5.X

Thanks
L.

Accepted answer

Marked as the solution

Mehtaz Afsana Borsha Staff

2 years ago

As per my knowledge its solved. Could you please check on your end? If you faced the same issue, please let me know, so that I can inform our DEV team.

19 more replies

Laurent Asked this

2 years ago

any news ?

this bug is very critical for our customers.
because they have a custom joomla group and they cannot display image and upload images or files.

Laurent Asked this

2 years ago

any news please ?
this is a critical issue for us, as access rights is a pillar of joomla's features.

Laurent Asked this

2 years ago

I did some tests with other Joomla'a groups / access level.

And the problem is the same for all groups / access level except super admin.

so :
-> if the user has super admin rights / group = he can display media manager images and files from the front-end.
-> if the user has NO super admin rights / group = he cannot display media manager images and files from the front-end.

So could you please correct this bug, this very urgent has access rights features are unusable like this.

PLease fi it asap.

Mehtaz Afsana Borsha Staff

2 years ago

Hi Laurent,

Thanks for contacting us and really sorry for the delayed reply. I will inform our team about it. But we need some time, allow us some time please.

-Regards.

Laurent Asked this

2 years ago

ok no problem, but please consider this kind of bug most important than other small things.

Mehtaz Afsana Borsha Staff

2 years ago

Ok, I will add it to our bug list as a higher priority to solve it soon.

Laurent Asked this

2 years ago

yes because today, all our customers are impacted.
they cannot access images...so this is a huge problem for a page builder....

Mehtaz Afsana Borsha Staff

2 years ago

Sorry for this inconvenience. I have already added it in our bug list. I hope our team will solve it ASAP.

Laurent Asked this

2 years ago

Hi,

Have you got any news?
This bug is very blocking for our customers.
they cannot access/edit their images

Mehtaz Afsana Borsha Staff

2 years ago

I have already added it. Please wait for our next update.

Laurent Asked this

2 years ago

ok thanks

Mehtaz Afsana Borsha Staff

2 years ago

You are welcome.

Laurent Asked this

2 years ago

problem solved on version 5.3.1

Mehtaz Afsana Borsha Staff

2 years ago

Glad to know that.

Laurent Asked this

2 years ago

Hi,

This problem comes back again.
From the front-end, when I am connected with a user profil which NON SUPER ADMIN, when I want to upload or replace an image, I get this error : https://prnt.sc/qkNG1NrSO-dx
But from the front-end, when I am connected with a user profil which is SUPER ADMIN, no problem.

This problem was corrected but appears again.

Could you please fix it ?
This is very problematic for our users.

Thansk
L.

Mehtaz Afsana Borsha Staff

2 years ago

Sorry for this inconvenience. I will inform our team about it. By the way could you please mention that version of page builder?

Laurent Asked this

2 years ago

latest version, the most recent.

Mehtaz Afsana Borsha Staff

2 years ago

Ok I will inform our team about it.

Laurent Asked this

2 years ago

ok thanks.
this bug is very critical because this means every user who has NOT a super admin profile cannot add or replace image.
so you can imagine the problem.......

Laurent Asked this

2 years ago

ok thanks

Mehtaz Afsana Borsha Staff

2 years ago · edited

Yeah I understand. I will inform our team again and set it as a higher priority.

Laurent Asked this

2 years ago

any news please?

Mehtaz Afsana Borsha Staff

2 years ago

Sorry right now there is no news about it. It may take some time. Allow us some time please.

Laurent Asked this

2 years ago

Mehtaz Afsana Borsha Staff

2 years ago

Thanks for understanding.

Laurent Asked this

2 years ago

any news please?
this bug is very problematic....

Mehtaz Afsana Borsha Staff

2 years ago

We have weekend here. Could you please knock me on Monday? So that I can again inform our team about this bug.

Laurent Asked this

2 years ago

Laurent Asked this

2 years ago

any news please?

Laurent Asked this

2 years ago

this bug is very very problematic because customers who are not super user cannot upload image.
I have a lot af complains about that.

please try to fix bug in priority before adding new features.....

Mehtaz Afsana Borsha Staff

2 years ago

Really sorry for this inconvenience. I have talked with my team, They will try to fix it on next update.

Laurent Asked this

2 years ago

ok and do you know when the next update will be done?

Mehtaz Afsana Borsha Staff

2 years ago

Sorry right now I dont have this information. But As I know updated version will be released very soon.

Laurent Asked this

2 years ago

ok thanks

Mehtaz Afsana Borsha Staff

2 years ago

You are welcome.

Laurent Asked this

2 years ago

hi, do you know when next update will be published to fix this?

Mehtaz Afsana Borsha Staff

2 years ago

No sorry I dont have enough information about it. But it will be updated very soon.

Laurent Asked this

2 years ago

hi,

tested on version 5.3.6 and problem still here.

reminder of the problem.

On the frontend, when you login with a profile/user group NON admin or NON super admin, you cannot display media manager items or delete images.

errors :

when trying to delete an image : https://prnt.sc/0Bv7vzb520zZ
when uploading an image https://prnt.sc/ZDJMinhZLrVk + https://prnt.sc/q8gLVJGpi8YA + https://prnt.sc/0_GajGw2A4Ws

This bug is VERY VERY VERY VERY VERY critical and opened 4 months ago.

could you please fix it urgently.

thanks

Mehtaz Afsana Borsha Staff

2 years ago

Sorry for this inconvenience. I will inform our team about it.

Laurent Asked this

2 years ago

hi,

could you please confirm if this issue will be solved ion version 5.4.0?
this ticket has been opened 4 months ago, seriously, it's a nightmare......

Mehtaz Afsana Borsha Staff

2 years ago

I am really sorry on behalf of my team Laurent. I have informed our DEV team about it. They are too busy for the workload. I will again inform then as a higher priority so that they can fix it first.

Laurent Asked this

2 years ago

I understand but what I'am asking is not a new feature, it is a BUG.

you have to take bugs in priority and especially when this is a major bug.

our customer are unable to upload images due to bug profile, this is not a small detail.

Mehtaz Afsana Borsha Staff

2 years ago

Sorry for this inconvenience. I hope team will fix it ASAP.

Laurent Asked this

2 years ago

this issue is fixed in version 5.4 ?

Mehtaz Afsana Borsha Staff

2 years ago

No sorry till now it's not been fixed, but I have informed our team as a higher priority, I hope they will fix it ASAP, maybe shortly update.

Laurent Asked this

2 years ago

yes please.
this bug has been opened 5 months ago.......

Mehtaz Afsana Borsha Staff

2 years ago

Could you please try the latest version of page builder? It seems fine on that version.

Laurent Asked this

2 years ago

ok I check this out and I come back to you

Mehtaz Afsana Borsha Staff

2 years ago

Ok sure.

Laurent Asked this

2 years ago

any news please?

Laurent Asked this

2 years ago

could you please confirm if version 5.4.1 solve the issue?

Mehtaz Afsana Borsha Staff

2 years ago

Could you please keep a full site backup and check on your end? Please let me know.

Laurent Asked this

2 years ago

this is not what I am asking.

Have your developers fixed the problem? You should know by now.

Laurent Asked this

2 years ago

problem seems to be solved.

Mehtaz Afsana Borsha Staff

2 years ago

Glad to know that.