After installing PB 5.3.1 and Helix 2.1.0 frontend editor not working. Empty screen. Cache and browser cache are empty. What can i do?
Staff replied
SP Page Builder
Problems after Update
72 replies
Rashida Rahman Staff
Hi there!
Thanks for reaching out.
Would you please check the following troubleshooting points to see if it helps!
Best Regards
Klaus Liedtke Asked this
Checked all. No new plugin. All caches clear. Works perfect until Update PB and Helix. Same problem with other browsers and other PC's.
Klaus Liedtke Asked this
Made new installation. Still the same problem. I need urgent help.
Klaus Liedtke Asked this
Enabled debug.
Error-Msg: Content-Encoding-error
Klaus Liedtke Asked this
Need help, pleaese.
i deinstalled Page Builder.
New installation of PB 5.3.1
Same error.
Must be problem of Helix 2.1.
All plugings deactivated.
Still the same error:
Error-Msg: Content-Encoding-error
Please send me link with the former version of Helix.
Klaus Liedtke Asked this
Since 5 days I'm waiting for help.
Is there no more support?
I purchased 3 licenses from you. For a product that no longer works after an update and there is no support.
Klaus Liedtke Asked this
Just Installed PB 5.3.2
Still the same error: Content-Encoding-error
Klaus Liedtke Asked this
Just Installed Helix 2.1.1 Still the same error: Content-Encoding-error
BOFHJunior
Hello Klaus,
i had this behaviour in the past too.
I figured out, that my "I don't care about cookies" Addon in my Browser disturbed SPPB Frontend editing after deleting the Browser Cache.
After deactivating and reloading SPPB Frontend i saw the Accept Cookies Button. After pushing it i was able to use Frontend editing again.
Maybe this helps you to find out what the problem is.
Klaus Liedtke Asked this
Hello BOFH
Thanks for the tip.
I did everything like that.
Unfortunately the screen still remains blank.
Do you have any idea why no one from SP Support is contacting you?
Do they still have support?
Regards
BOFHJunior
It's weekend...
Klaus Liedtke Asked this
I long weekend.
Wait now one week for answer.
BOFHJunior
Maybe this helps you:
Klaus Liedtke Asked this
I dont use Rocket Loader. I had disabled all custom Plugins. No changes.
BOFHJunior
Weird.
Goto Helix Ultimate Settings -> Advanced -> SCSS -> Enable it -> Save -> Disable it -> Save
Try again in Joomla Clear Cache -> Delete All -> Clear Expired Cache.
If you have something like JCH Optimize also go there and press "Clean cache".
Goto SP Page Builder Pro -> Settings -> Purge Cached CSS -> Save Changes.
Check if "Frontend Editing" is there activated.
In your Browser deactivate all Add-ons -> goto privacy -> Manage data -> Search your Website -> Delete selected -> Close all Browser windows -> Open your Frontend Editor.
If nothing changes make a Video for the Support.
Klaus Liedtke Asked this
Made it.
Nothing changes.
Thats not a problem of the PC.
I had tried on other browsers and other PC's
All the same result.
Rashida Rahman Staff
Hi Klaus,
Sorry for the unwanted delay.
I have checked your backend. The template you are using is not from us. I have found that, the template suggesting to use PHP 8.1 with Joomla 5.
https://agethemes.com/downloads/at-fishing-free-responsive-fishing-joomla-template/
Would you please downgrade to PHP 8.1, clear caches, then check again?
Did you ask help from your template provider also?
Best Regards
Klaus Liedtke Asked this
Same problem.
I was on PHP 8.1 when i reported the problem.
It work fine until the last Helix Update and Page Builder Update.
Start of report: After installing PB 5.3.1 and Helix 2.1.0 frontend editor not working. Empty screen. Cache and browser cache are empty.
Now i'm on 5.3.2 and Helix 2.1.1. The problem is still there.
Regards
Klaus Liedtke Asked this
And now?
Another week for an answer?
Klaus Liedtke Asked this
Someone has to take care of this error and fix it!!!!
Rashida Rahman Staff
Hi Klaus,
As I asked you about, did you ask help from your template provider?
Please make sure the template is compatible with the latest Helix Ultimate and SPPB versions. If the template is not, kindly downgrade to which vertions the template supports.
Best Regards
Klaus Liedtke Asked this
Template provider says:
No problem with latest SPPB and Helix version.
I change to cassiopeia and the result is the same: Empty screen.
Klaus Liedtke Asked this
When will I finally get help? I have answered your questions. The template supports the latest Joomla version.
Is Paul Frankowski still in your company? I'm sure he would have found the error long ago.
Ofi Khan Staff
Hello Klaus Liedtke
Apology for your experience. I have taken your site backup and checking your issue on my localhost. It seems that you are having blank frontend editor on some specific addons like Feature Box, Opt-in Form etc. Please allow me some time to investigate more and get a solution.
Best regards
Klaus Liedtke Asked this
ok Ofi,
Only for your information:
If i deactived all plugins and the component "DSGVO" the problems is still there.
The problem starts after installing Page Builder 5.3.0 and Helix 2.1.0.
The problem stays also after installing 5.3.2 and Helix 2.1.1.
Thanks for help.
Wihout the frontend editor its not nice to create pages.
Regards
Ofi Khan Staff
Please disable this plugin System - SEO Friendly Links and Images Pro - SEOFLI and then check your issue. It is working fine on my localhost after disabling it. Also, your template might have some issues. So, check it on Casseopeia to be sure. If it works with Casseopeia and not in your template, then please contact with your template provider for support.
Klaus Liedtke Asked this
Plugin disabled.
Cache clear
Browser-Cache clear
The problem is still there.
Ofi Khan Staff
Please activate your access so that I can check by myself.
Klaus Liedtke Asked this
Access is activ.
Klaus Liedtke Asked this
I installed PB Version 5.3.3.
Unfortunally no changes.
I reactivated plugin System - SEO Friendly Links and Images Pro - SEOFLI
Ofi Khan Staff
I have edited the files in this location:
templates/at_fishing/features
and updated SP Page Builder. Frontend editor works fine. Please check this backup on your server. I have shared it on the hidden content.
Klaus Liedtke Asked this
Hi Ofi,
Thanks for your engagement.
I copied all files from templates/at_fishing/features from your backup to my server.
I updated PB to Version 5.3.4
Cleared browser chache and cache.
No changes. Still the same error.
Ofi Khan Staff
Please share your admin access again and FTP access (cPanel) to check the issue.
Klaus Liedtke Asked this
Still same password.
Klaus Liedtke Asked this
Hi Ofi,
Some news about this problem ?
Klaus Liedtke Asked this
Once again:
Some news about this problem ?
Since 1 month waiting.
Klaus Liedtke Asked this
Once again:
Some news about this problem ?
Since 2 month waiting.
Ofi Khan Staff
My sincere apology for the delay. I have lost your site backup. Please take a full site backup with Akeeba Backup in ZIP format and share here. Follow this tutorial. I will check and fix it on my localhost. Then I will share it with you.
Klaus Liedtke Asked this
Hi Ofi,
Made the backup.
How i can share it here?
Regards
Ofi Khan Staff
Please share it via any drive link. For example, Google Drive, Files, One Drive etc.
Klaus Liedtke Asked this
Here the file:
Ofi Khan Staff
Please share public view access to get the file.
https://prnt.sc/xBrMUKHysRJK
Klaus Liedtke Asked this
done
Ofi Khan Staff
I have checked the backup on my localhost. It works fine with Casseopeia template. I had to disable Seofli to use frontend editor. The problem is with your template. Please contact your template support.
Klaus Liedtke Asked this
I had disable Seofli.
I use Casseopeia.
Same Error.
It's not the template.
Ofi Khan Staff
Please share your admin access and cPanel or FTP access again. I will check it directly on your site. Make sure that you have a backup with you so that I can work independently.
Klaus Liedtke Asked this
ok
Ofi Khan Staff
Please share your cPanel or FTP access.
Klaus Liedtke Asked this
still the same .
Ofi Khan Staff
I have not done anything. I have your admin access. Please share your cPanel or File directory access. You will get it from your hosting provider. Share the access and then I will directly check the issue on your files.
Klaus Liedtke Asked this
My provider do not support cPanel.
Ofi Khan Staff
Okay, please share your admin URL and credentials again. I will find a way.
Klaus Liedtke Asked this
ok
Klaus Liedtke Asked this
Hy Ofi,
Something is changed now.
I installed Joomla 5.2.
If i open now any Page in Frontend Editor the white screen is not longer showing. But he opens always the home-page without the permission to edit.
Please have a look.
Credentials are the same as in the last message.
Ofi Khan Staff
Please check the site with another hositng provider or localhost. I think your hosting provider is blocking the resources. So, frontend editor remains blank. You can talk to your hosting provider about this.
Klaus Liedtke Asked this
Hi Ofi,
No, frontend editor is not blank.
If click on any Page for "Frontend Editor" the site www.mascarene-fishing-team is showing without frontend editor.
Witgh the same provider i have other domains with PB.
Here is all ok. If i click on a page the second login comes. After this the Frontend Editor.
On mascarene-fishing-team.com there is no 2nd login-screen.
Ofi Khan Staff
Please try it disabling SEOFLI system plugin
Klaus Liedtke Asked this
Same problem
Message "No permission to view this resource"
Ofi Khan Staff
Sorry, I am still unable to fix the issue. Please disable all caching from your site. Ask your hosting provider too for disabling server side caching. Then disable all third-party system plugins and check the issue.
Klaus Liedtke Asked this
All cache cleared. No server site cache. All 3-party plugings disabled. Now i have the empty screen again.
Ofi Khan Staff
Frontend editor can't be opened. It redirects to your home page. Please fix this.
Klaus Liedtke Asked this
Hi Ofi,
How can i do this?
Where are this setting?
Ofi Khan Staff
I don't know. It could be in any of the system plugin. You should talk to your developer.
Klaus Liedtke Asked this
Hi Ofi,
So i talk to myself.
I have only 3 thirdpart plugins. There ist no redirect definition.
The situation is:
And when all 3 plugins are disabled it shows the white screen.
If the plugins are active its redirected to homepage.
Regards
Ofi Khan Staff
Please share the plugin names. I am only redirected to homepage.
Klaus Liedtke Asked this
System - SEO Friendly Links and Images Pro - SEOFLI
System - Aimy Canonical (PRO)
System - Aimy Speed Optimization (PRO) System - Aimy Speed Optimization (PRO)
Ofi Khan Staff
I have disabled the plugins.
- System - SEO Friendly Links and Images Pro - SEOFLI
- System - Aimy Canonical (PRO)
- System - Aimy Speed Optimization (PRO)
Please follow these steps and check the frontend editor blank issue:
- Turn on the allow_url_fopen from your hosting.
- Check the console error using inspect element from your browser.
- Rocket loader or mod_security may block the resource loading. That's why: Turn off the Rocket loader, if you use the SSL certificate. Rocket loader contains inside the Cloudflare SSL Certificate.
- Turn off (disable) mod_security from cPanel (hosting settings).
- Use FTP tool (or File Manager) and check if the com_sppagebuilder folder exists or not. If exist delete (or rename) the folder: templates/your_template/html/com_sppagebuilder
Klaus Liedtke Asked this
Hi Ofi,
allow_url_fopen is off.
Console error:
Die Ressource von "https://www.mascarene-fishing-team.com/?ce25081991fa6ca202f1c312abc42fab" wurde wegen eines MIME-Typ-Konfliktes ("text/html") blockiert (X-Content-Type-Options: nosniff).
I have no idea.
Regards
Ofi Khan Staff
allow_url_fopen is off.
It should be on. Turn it on from your hosting configuration and check the issue.
Klaus Liedtke Asked this
Klaus Liedtke Asked this
Hi Ofi,
Did you change some settings on your last website visit?
I can't update Joomla version to 5.2.2.
If i click on update nothing happens.
Regards
Ofi Khan Staff
No, I have not changed anything. The update button is not working.
Please talk to your hosting provider or if possible, then take your site to a different hosting.
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