https://ibb.co/0DHP1xr

Hello OM SGD

Apology for the inconvenience. Sometimes, due to internet speed or website speed issue, form sending is slow and this issue happens. You can redirect the user to a different page (welcome page or thank you page or maybe your home page) after they submit the form. Then there will no chance of multiple clicks.

Best regards

This is not a solution, even in your chat, you have the functionality that at the first click hides the form and the user can no longer click on it. Please, we need an update, we already tested that method, but the redirect is done until a response is received and while that happens, it can vary one or two seconds. let's say that a normal user can give up to 10 clicks in that time. In our case, they seem to be using a bot, because we have received hundreds of emails in a second for several minutes.

Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.

I am going to tell you what happened, I have several sites with pagebuilder. In my test site I have version 5.2.6 and in the one where we found the error we have 5.3.2 I made a comparison in the form and the test site worked correctly, but the oficialiamayor site did not. Then I downloaded version 5.2.6 and installed it and it worked fine. The reason is that version 5.3.2 has this vulnerability or malfunction. You should check it, because it is evident that the form code of version 5.3.2 is wrong.

I have checked and no issues are found on our end.