Major Site Crash After U/g Of SPPB To Version 5.3.2
Chris Elliott
Was running SPPB 5.2.5 and ran the update to 5.3.2. This failed to install and resulted in a broken front and back end
I placed the entire broken site in a sub folder and restored from the backup so at least the site is running now but back on SPPB 5.2.5.
The broken version is still accessible for you to look into, see hidden details for logins.
The error seen is:
+++ 0 Failed opening required '/home/accountname/public_html/broken/components/com_sppagebuilder/builder/classes/base.php' (include_path='.:/opt/cpanel/ea-php83/root/usr/share/pear')
Pls advise as I would hate to have this occur on other sites.
Toufiq
Accepted AnswerHi there,
Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. Can you provide me FTP access to check the issue?
Best regards,
Toufiqur Rahman (Team Lead, Support)
Chris Elliott
Accepted AnswerSee hidden details.
Chris Elliott
Accepted AnswerSeems fine now. Please can you let me know if this was an error on my part or if you made changes that need to be appied in a new release of SPPB5?
Thx
Chris Elliott
Accepted AnswerThanks Toufiq,
What are the chnaces this will happen again? I'm a little woriied to u/g a couple of other sites AND upgrading a handful of SPPB 3 sites to SPPB5!
Cab you advise if anything will be lost in the transition or if I need to do any prep work (oyther than a backup)?