Blog Images are Not Displayed - Question | JoomShaper

Blog Images are Not Displayed

Kurt Wündsch

Kurt Wündsch

Template 1 year ago

Hello Joomshaper Team!

Since the last updates, the images created with "Blog Media" are no longer displayed in the posts.

In short: The images are created (I checked this via FTP), but are no longer loaded in the frontend in the blog or in the detailed article.

Please help me to find out where the error could be and how I can fix the problem.

System setting:

  • Joomla 5.1.0
  • Helix Ultimate 2.1.1

Thank you very much Kurt

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12 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #160576

Hi there,

Thank you for reaching out. I have checked listing & details page. Both side images displayed fine.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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Kurt Wündsch
Kurt Wündsch
Accepted Answer
1 year ago #160580

Hi Toufiq! Please see the Source of Article "Testing". This entry from Today don´t load the "thumbnail" image. That is the problem.

I have no Idea what is going wrong?

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #160583

Please check the first screenshot.

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Kurt Wündsch
Kurt Wündsch
Accepted Answer
1 year ago #160585

I see the screenshot. Image has the wrong height because the blog load the Original not the thumbnail Blog image.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #160586

Could you kindly grant me access to your Joomla administrator area so that I can investigate the issue you're experiencing? Prior to providing access, please ensure that you have backed up your site. Additionally, it's important to note that providing login credentials is entirely voluntary on your part; we respect your decision either way. However, if you do choose to share the login details, it would greatly expedite the resolution process. Thank you for your cooperation.

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Kurt Wündsch
Kurt Wündsch
Accepted Answer
1 year ago #160588

See the Data below. Thanks for help.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #160592

Re-uploaded images and it works fine now. Thanks

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Kurt Wündsch
Kurt Wündsch
Accepted Answer
1 year ago #160594

I remove the image, Upload the image with a new name. Same problem. I work with firefox.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #160597

Please watch the video.

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Kurt Wündsch
Kurt Wündsch
Accepted Answer
1 year ago #160596

Browser is not the Problem. Tested it also with Google Chrome. Same problem. What i mak wrong?

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Kurt Wündsch
Kurt Wündsch
Accepted Answer
1 year ago #160604

It is cracy. With the test image from the client i have the problem.With an other it works. Sorry. The tech work. I had to find out, what my client does with their pictues?

Thanks for help

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #160790

Try to use .jpg format image instead of .JPG format.

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