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Unable submit form

Asked by Petr Chudoba 2 years ago Last activity 2 years ago

Hello everyone,

In February this year we had a big problem with submitting the form. It takes a long time to process the form. At the end the user gets a confirmation, but we don't get anything.
We were also missing the function to save the values in the database as well.
Today I have created a plugin to capture the data before the getAjax function for e-mail sending. This plugin works. I see a lot of data stored in the database.
I also get all mails as originator.
But my colleague who is the receiver doesn't get any e-mail.
And the form remains and nothing happens on the screen. We have a redirect page for users.
Could you please check? What is going on?

Thank you for helping.

Petr

Accepted answer

Marked as the solution
Toufiq Senior Staff

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. We are working on this issue. We will try to share a patch by tomorrow or next working day.

Best regards,

Toufiqur Rahman (Team Lead, Support)

Toufiq Senior Staff

No clue found to solve your issue. Please allow us time. Thanks

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