*Incomplete Info* - PayPal Payment Configuration
Stuart Clark
I've read and re-read the documentation provided for configuring the EasyStore Paypal payment plugin, but unsurprisingly it doesn't work on my site, in either Live or Sandbox mode.
The reason for this is that the plugin is not passing required parameters to PayPal - i believe including API username and secret; yet there is no way of configuring this information in EasyStore: not is there any documentation about what API / webhook return URL settings require to be configured in PayPal.
At the moment, this leaves the PayPal plugin completely useless and unable to be used.
Can someone from Joomshaper please look in to this and provide complete setup instructions for PayPal?
Toufiq
Accepted AnswerHi there,
PayPal transactions support only specific currencies, and unfortunately, payments in currencies outside of this supported list cannot be processed through PayPal. We’ve noticed that this important detail is currently missing from our documentation, and we sincerely apologize for any confusion this may have caused.
Rest assured, we are working to update the documentation to include the list of supported currencies so that this information is clearly communicated. We appreciate your understanding and will ensure these updates are made as soon as possible.
Which currencies are supported for processing
https://developer.paypal.com/docs/reports/reference/paypal-supported-currencies/
Thank you for your patience!
Best regards,
Toufiqur Rahman (Team Lead, Support)
Stuart Clark
Accepted AnswerGBP (Pound Sterling) IS supported by PayPal! That is NOT the issue here!
Please provide full documentation for correct PayPal configuration!
Toufiq
Accepted AnswerI just checked PayPal payment & it works fine.
https://drive.google.com/file/d/1O6tmMKKqF6_EhqlaTWZoGkaH3VaBRX2r/view
Stuart Clark
Accepted AnswerWHAT IS YOUR CONFIGURATION WITHIN PAYPAL??
There is setup needed IN PAYPAL which is NOT documented anywhere in EasyStore! Simply adding the paypal account email address is NOT enough configuration for PayPal to work.
I think you're missing the point of this question completely - please try to understand what is being asked.
Toufiq
Accepted AnswerWe are unable to provide a detailed instance or documentation for PayPal, as PayPal retains the rights to update and modify their documentation independently. Therefore, we recommend that users refer to the official PayPal documentation for the most current and accurate information before using PayPal services.
Thank you for your understanding.
Stuart Clark
Accepted AnswerSorry - NO
All Payment plugins require configuration within the payment processor itself. You publish this information for the Stripe Plugin (see Stripe Secret Key section in this document - https://www.joomshaper.com/documentation/easystore/stripe-integration-in-easystore) - the same information needs to be published for PayPal!
What is the Webhook URL Paypal needs to redirect to? How do I configure API settings in PayPal?
What is the LINK to the relavent PayPal documentation?
Please explain why you are refusing to publish this essential information (it has nothing to do with PayPal themselves - they don't care about EasyStore config)???
Stuart Clark
Accepted AnswerYou're simply WRONG!
Contact me on a screensharing app so I can walk you through this as you clearly are not understanding, nor are you willing to show us your PayPal config.
Simply setting the PayPal user email address does NOT work. Paypal returns the error:
Stuart Clark
Accepted AnswerI'm getting fed up with this missing the point!
This is my Paypal PLUGIN configuration: https://prnt.sc/3bviiHk4Cvof
This is my Paypal SANDBOX ACCOUNT: https://prnt.sc/GhpeyccM5IE2
This is the error received when I try to use PayPal: https://prnt.sc/4Oi0UOmfb8-x
PAYPAL NEEDS TO KNOW HOW TO COMMUNICATE WITH EASYSTORE - THE WEBHOOLK URL ETC.
WHAT ARE THOSE SETTINGS???
Stuart Clark
Accepted AnswerI'm sorry, but that's really unprofessional behaviour. Proposing to close a ticket when you've not provided any of the requested documentation or undertaken any investigation is not customer support - it is ignoring the issue!
I have asked you to liaise directly with me so I can show you the issue LIVE on my server and you have simply ignored this request! Your initial answer was also completely inaccurate.
Send me meeting invite for between 12:00 and 16:00 GMT tomorrow and i will gladly walk you through the issue and show you how it is not working!
Toufiq
Accepted AnswerI sincerely apologize for any frustration or misunderstanding caused by our previous communication. We greatly value you as a customer and want to ensure that your concerns are fully addressed. To clarify, we’ve extended your license by 6 months and issued a full refund as a gesture of goodwill. Additionally, I’ve shared detailed guidelines and a screencast to explain how the PayPal payment method works on EasyStore. So, you should communicate with PayPal.
Toufiq
Accepted AnswerI have even shared my PayPal sandbox login credentials with you to help check the settings, yet you referred to my actions as unprofessional. Could you please clarify what led to that perception?
Stuart Clark
Accepted AnswerYou should communicate with paypal. I have shown you how it works. I think we should close this topic. Thanks `
This is unprofessional! It is trying to avoid doing any actual investigation.
Even if you have shared your FULL PayPal login details with me (which I didn't think you had) - you are expecting me to find the issue and resolve it myself!
Stuart Clark
Accepted AnswerSeriously, stop trying to ignore this issue andpass the buck to someone else!
PayPal are going to ask me what info is being sent from EasyStore to PayPal. I don't know that as I'm not the EasyStore developer! We need to investigate how EasyStore is functioning to be able to answer PayPal's questions.
YOU as the developer needs to work with me to resolve this issue! YOU HAVE NOT EVEN ASKED TO INVESTIGATE THIS ON MY SERVER
ONCE AGAIN - send me a meeting invite for tomorrow and we can investigate this in a professional manner!
Stuart Clark
Accepted AnswerSend me meeting invite for between 12:00 and 16:00 GMT tomorrow and i will gladly walk you through the issue and show you how it is not working!
However, as that's been ignored - YES - I have made myself available now to explain this issue to you!
Toufiq
Accepted AnswerI have shared paypal login details previous day.
https://www.joomshaper.com/forum/question/34374#qa-answer-164920
Stuart Clark
Accepted AnswerI have spent roughly 45 minutes with @Toufiq and shown that the problem does exist and exists with EasyStore. (shown using a known working PayPal account which was demo'd working on the same server in a different eCommerce package)
Hopefully @Toufiq and the JoomShaper team will now fully investigate the issue??
Toufiq
Accepted AnswerCan you provide me error log from your server?
administrator/logs/easystore_paypal.php
Stuart Clark
Accepted AnswerPlease provide me with an upload URL
Stuart Clark
Accepted AnswerI dont use Google Drive - please provide me a link so I can upload to your drive
Toufiq
Accepted AnswerShare your file via Email.
<3>[email protected] Toufiq
Accepted AnswerThe development team has requested your site administrator login credentials. Would it be possible for you to provide them?
Stuart Clark
Accepted AnswerDetails below.
Please make sure any changes made are FULLY DOCUMENTED and shared with me
Toufiq
Accepted AnswerThis issue occurred on the Windows server. We have resolved the problem and updated the PayPal plugin.
What we have done to solve this issue.
File location
plugins/easystore/paypal/src/Extension/PaypalPayment.php
Existing code
$queryString = http_build_query($query);
New code
$queryString = http_build_query($query, '', '&');
Please check now and let me know.
-Thanks
Stuart Clark
Accepted AnswerThank you for eventually resolving this. It is a pity it took so much arguing and wasted time before the problem was even properly investigated. Hopefully that wasting of time won't be repeated in the future.
David Collado
Accepted AnswerI have wasted hours of my time trying to troubleshoot with them, They need a support chat feature and not just for sales.
David Collado
Accepted AnswerSo the update they provided to paypal recently made the change so....
When someone orders a large blue Tshirt in easystore as an option the large and blue will show in paypal now?
It didn't before. My customers have to login to paypal to fill the orders and see what they ordered. If any options were selected they then have to login to easystore in joomla and view the size and color of the item.
Please let me know. Sorry you had to go through all that trouble to get this resolved for your issue.
David Collado
Accepted AnswerWhich URL?
I have to login to two different pages to see what someone ordered, it should only be done in paypal like J2Store.
If someone orders a large blue shirt I want to see those options in paypal.
Can you explain further?
David Collado
Accepted Answer100% incorrect. When you charge for shipping and need to print out labels to send out your products the address automatically carries over to PayPal. You see the order details in paypal (easystore does not send the additional options thats the complaint) and then you click print shipping label and all you to put in is the weight and a label spits out of the printer.
J2Store also synced with shipstation and also gave accurate shipping usps postage rates for customers based on shipping types. This software doesnt do that either.
I have 12 customers currently switches from J2Store to EasyStore and yes its great at adding products, everything I mentioned above should be a priority fix as its the major complaint from them and as me as well.
I manage over 250+ sites and when new customers ask for ecommerce I would love to say use EasyStore but you have to offer only free shipping since the custom weight calculators included in the software dont work either.
Been using Prestashop since 2002 and the customers get and fill the orders in paypal and shipstation only to view what was purchased and print shipping labels. they only go into the software to add new products and update quantities if sold offline.
Stuart Clark
Accepted AnswerOkay - so what you're actually saying is you want something which automatically produces shipping labels for you!
That's a function of a SHIPPING plugin / integration rather than what I would expect to see in a PAYMENT plugin / integration.
EasyStore does and can show shipping weights. From my experience it can add up these weights correctly, so all you are then lacking is the ability to press print without having do perform any other operations (e.g. you'd need to fill in the shipping info)
It doesn't sound to me like your issue is with the PayPal PAYMENT plugin at all, but actually with a lack of integration to an external SHIPPING system. As such, please raise a feature request for that.
And if you have any screenshots of EasyStore not calculating shipping weight correctly, please post them so the developers can investigate that as a bug.
David Collado
Accepted Answerno that's not what I'm saying. paypal collects payment via this software and it has its own standalone shipping and label printing options where payment comes out of the balance.
my issue again, if someone orders a tshirt, the size, color or both options are not sent over to paypal like every other ecommerce software does.
the reason I am not creating a new ticket for this is because I have brought this up many many times and it is ignored.
Toufiq
Accepted AnswerThank you for your message. Currently, EasyStore doesn’t send product variants (like size or color) to PayPal, and I understand the frustration this may cause. I’ve noted your feedback and will share it with our team again. Please let me know if I can assist with anything else.