Medico Template Settings Fail To Load Due To PHP Memory Error Or A 500 Error - Question | JoomShaper

Medico Template Settings Fail To Load Due To PHP Memory Error Or A 500 Error

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Tony Visco

Template 1 year ago

Hi,

Thanks Joomshaper for such great templates. I've had great success with them :)

Recently, however, I cannot load the template settings for the Medico template. The frontend works great. However, when attempting to open the template settings it takes a long time and results in a php memory limit error. When i raised the memory limits very high, it will finally load the page but then results in a 500 error.

I am running a wampserver for staging on my local system. I have tried various php versions and all result in the same issue. Oddly enough, i can open the regular template settings for the Helix3 template and also Helix Ultimate. Those template settings open fast and seem to work.

Another interesting detail. I use Joomunited's map locations component. When i try to use the medico template, it results in this error "0 count(): Argument #1 ($value) must be of type Countable|array, null given". However, when i switch to helix3 or helix ultimate, the page works...

At the moment I have php 8.1.26 and mysql 5.5.62

Thanks for your help! :)

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1 Answers
Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #165353

Hi there!

Thanks for reaching out.

The Medico template is not compatible with PHP 8 yet as per my knowledge.

Would you please lower your PHP version and check again? Moreover, can I have your admin access to check? Please keep a full site backup before giving the access.

Best Regards

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