No podemos configurar el spBuilder para añadir el token. De la guía no hemos tenido problemas hasta el punto 5. Hemos creado la app en instagram. Tenemos el facebook id de la cuenta de negocios y el facebook app secret. Están añadidos los dominios de la app pero nos da el siguiente error al darle a generar token: No se puede cargar la URL
El dominio de esta URL no está incluido en los dominios de la app. Para poder cargar esta URL, agrega todos los dominios y subdominios de tu app en el campo "Dominios de la app" en la configuración de la app. Nos podrías ayudar a resolverlo?
Staff replied
SP Page Builder
Help about instagram extension
9 replies
Bárbara Cánovas Conesa Asked this
We cannot configure the spBuilder to add the token. We haven't had any issues with the guide up to point 5. We have created the app on Instagram. We have the Facebook ID of the business account and the Facebook app secret. The app domains are added, but we get the following error when trying to generate the token: 'Cannot load the URL. The domain of this URL is not included in the app domains. To load this URL, add all domains and subdomains of your app in the "App Domains" field in the app settings.' Could you help us resolve this?"
Ofi Khan Staff
Hello Bárbara Cánovas Conesa
Please follow this documentation. I have also made a tutorial on How to setup Instagram Gallery Addon. Please follow the steps in the tutorial. Make sure that you have checked the additional steps in the description too.
Best regards
Bárbara Cánovas Conesa Asked this
Thanks, but we have follow all the steps and don´t generate a tokken and we can´t regenerate the token. The tutorials is obsolet and the interface change a lot. Please, need more help!
Ofi Khan Staff
Apology for the inconvenience. Please share your administrator access here to check the issue. Use the Hidden Content box to share the credentials. Make sure that you have a full site backup with you before sharing.
Bárbara Cánovas Conesa Asked this
Thank you again for your help. Could you please tell me exactly which credentials you need? Do you need the ones for our Joomla site to access it, or do you need anything else? Once you confirm, we'll make a backup of the site and send it to you privately.
Ofi Khan Staff
I need the Joomla site admin access. I will check with my Instagram Access settings on your site. You can share in the hidden content. Yes, please keep a backup before sharing.
Bárbara Cánovas Conesa Asked this
The dates are in private
Ofi Khan Staff
I have saved this settings on your plugins. Please check it now.
Bárbara Cánovas Conesa Asked this
Hello, we saw that your Instagram feed was showing, but after entering our credentials, the same thing happened, and now nothing is visible. After some modifications, we get the following error when clicking 'Generate Token':
Invalid Scopes: instagram_basic, pages_show_list, business_management. This message is only shown to developers. Users of your app will ignore these permissions if present. Please read the documentation for valid permissions at: https://developers.facebook.com/docs/facebook-login/permissions.
What should we modify in the app? Where is the error?
Bárbara Cánovas Conesa Asked this
more info: Also the app I created is of the 'Other' type, but I'm not sure if it should be 'Business' or 'Consumer'.
Ofi Khan Staff
Please use my settings. Hopefully, it will work.
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