Cannot update any Pagebuilder or LMS - Forum | JoomShaper
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Cannot update any Pagebuilder or LMS

Asked by John Pytel 5 years ago Last activity 5 years ago

I can never get any of my Joomla sites to update. I always get an error like this below. I have my email address and License Key in the License & Update Tab.

Warning
Error connecting to the server: 403
Before updating ensure that the update is compatible with your Joomla! installation.
You are strongly advised to make a backup of your installation before you start updating.
×
Error
Failed to download package. Download it and install manually from https://www.joomshaper.com/index.php?option=com_product&task=download.download&product=extension&id=39&sub=1.

3 replies

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Rashida Rahman Staff
5 years ago

Hi there!

Sorry for the inconvenience.

Did you click on the link shown within the error, please?

It should download the zip file right there. Then you need to install it through the Extensions>Manage>Install.

Or, you can download the updated product from Joomshaper website, and intall over the previous one.
https://www.joomshaper.com/downloads

Best Regards

John Pytel Asked this
5 years ago

Salam Rashida. So it does not update via Joomla update? I need to manually update it?

Rashida Rahman Staff
5 years ago

Oa Alaikum As Salam John Pytel!

Generally, it updates through Joomla Update, but if this error/warning appears, then you need to manually update it.

Best Regards

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