I am Unable To Access The Admin Portal Of My Site. Says Template has Expired. I have Renewed Template . I Now Need To Know How To Re Access The Site - Question | JoomShaper

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I am Unable To Access The Admin Portal Of My Site. Says Template has Expired. I have Renewed Template . I Now Need To Know How To Re Access The Site

IE

Ian Enders

SP Page Builder 2 years ago

I am unable to Access the admin portal of my site. Says template has expired. I have renewed template . I now need to know how to re access the sites admin

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3 Answers
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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 2 years ago #166376

Hi there!

Sorry for your experience.

Would you please explain the issue more with details and screenshots? Kindly share your JoomShaper associated email address also to check from our end.

Your admin access would be better to have too. Please use the hidden content box to share any sensitive information.

Best Regards

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #166377

Hi Ian,

Some facts:

  1. Joomla core Admin template (Atum) cannot expire !
  2. Maybe you used commercial admin template?
  3. Front-end template does not affect the operation and login of the back-end (Admin).

Make screenshot and share link to image here.

Check also in Forum.joomla.org - maybe somebody has that weird problem before.

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Paul Frankowski
Paul Frankowski
Accepted Answer
Senior Staff 2 years ago #166378

So far I have seen only those "Articles showing as expired" & "Expired bage in Blog Category view". Even uncle Google cannot find anything releated to what you wrote :[

X-Files case?

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