Error After Update (5.3.7) - Forum | JoomShaper
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Error After Update (5.3.7)

Asked by senolsengul 2 years ago Last activity 2 years ago

hello,

I updated the page builder plugin to the latest version and got the following error.

Page Builder Pro 5.3.7

php version: I tried 8.1 and 8.0, no improvement

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Toufiq Senior Staff
2 years ago

Please check now. Editor & builder directory was missing.

administrator/components/com_sppagebuilder/editors

components/com_sppagebuilder/builder

2 more replies

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Toufiq Senior Staff
2 years ago

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access & FTP access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

senolsengul Asked this
2 years ago

I am sending you the information you nee

senolsengul Asked this
2 years ago

Thank you very much. There seems to be no problem now.

Toufiq Senior Staff
2 years ago

You are most welcome & Thanks

Paul Frankowski Senior Staff
2 years ago · edited

It looks that Langugae files weren't updated.

Please reinstall component. Then Clear Joomla cache.

In above method somehow will not help, please follow:

  1. Download and Unzip com_sppagebuilder_pro_v5.3.7.zip
  2. Copy that folder: language\admin\en-GB
  3. Here (override all current files) : administrator\language\en-GB

This error happens very rarely, it can affect any component. It seems to be such Joomla moods.

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