Add-Ons And Section Not Saving - Question | JoomShaper

Add-Ons And Section Not Saving

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elsmachimo

SP Page Builder 1 year ago

Hello,

I am getting an error when trying to save Add-Ons and Sections. It reads as follows in a red box that pops up for a few seconds before disappearing:

Incorrect string value: '\xF0\x9F\x93\xB1 \xE2...' for column 'code' at row 1

Any idea how to fix this issue? Thank you.

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7 Answers
Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #167505

Hi there,

Thank you for reaching out, and I apologize for any inconvenience caused by this oversight. To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

Toufiqur Rahman (Team Lead, Support)

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elsmachimo
Accepted Answer
1 year ago #167523

Thank you, I've included the details (sorry for not including earlier).

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #167601

I just checked section save issue. But, no problem found.

Screenshot at Sep 12 16-54-49.png

Loaded fine without any problem.

Screenshot at Sep 12 16-55-39.png

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elsmachimo
Accepted Answer
1 year ago #167667

I can see that it is working for Section saves, but it still shows the error with individual Add-Ons. Here is the image of the error.

https://floathouseedmonton.ca/images/Test/addonerror.jpg

Thank you.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #167771

Tell me the addon names that are occurred the problem.

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elsmachimo
Accepted Answer
1 year ago #167786

It seems to be all of them...

If you go to SP Pagebuilder Pro>Pages>NEW HOME JULY 2024, you can see it in action on any of the add-ons on this page.

Thank you.

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Toufiq
Toufiq
Accepted Answer
Senior Staff 1 year ago #167856

Please check the saved section (demo-section1, demo-section2). Thanks

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