Investa Template No Logo On 4K Monitor - Question | JoomShaper
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Investa Template No Logo On 4K Monitor

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Artur

Template 1 year ago

Hello, I changed my monitor to 4K a few days ago and noticed that the Investa template does not display the logo on the 4K monitor.

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #168897

Hi there,

Thanks for reaching out.

It seems the logo image is not visible because it is white in a white background. If I change the background color, then the logo is visible right away.

https://share.cleanshot.com/fkt1K8jH

Please do let me know if it helps!

Best Regards

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Asfakur Rahman Saikat
Asfakur Rahman Saikat
Accepted Answer
Support Agent 1 year ago #168910

Hi Artur! Thanks for reaching out. It sounds like the logo display issue on your 4K monitor might be related to responsive styles. You can try adding the following custom css code in the Helix template section:

@media (min-width: 1200px) {

    .lg-header .d-block.d-xl-none {
        display: block !important;
    }
    .lg-header .col-xl-12 {
        width: auto;
    }
}

This should help ensure the logo is visible at higher resolutions. Let me know if you need further assistance! Thanks.

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A
Artur
Accepted Answer
1 year ago #168918

The code works but the logo is not in the right place. The logo should be at the top in the middle.

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Artur
Accepted Answer
1 year ago #168916

Logo is black. View on monitor with resolution 2560px or 1920px.

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Asfakur Rahman Saikat
Asfakur Rahman Saikat
Accepted Answer
Support Agent 1 year ago #168957

I apologize for any inconvenience caused by this oversight.

You said your logo is black. But in live site is white. In white background white logo is invisible. Clean the previously provided CSS code.

To better address the issue, could you kindly provide Joomla administrator access? This will enable me to thoroughly investigate the matter and provide you with a prompt resolution.

Before proceeding, I recommend that you create a backup of your site. You can use the Akeeba Backup extension for this purpose.

I appreciate your cooperation and will ensure to get back to you as soon as possible.

Best regards,

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A
Artur
Accepted Answer
1 year ago #168968

The white logo is for mobile devices. The black logo is for computers. I cleaned the code with Custom CSS.

I do not have permission to share login information from my client.

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A
Artur
Accepted Answer
1 year ago #168969

I am sending a link to a print screen.

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Artur
Accepted Answer
1 year ago #168971

I deleted both logs and re-uploaded them and it started working.

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Asfakur Rahman Saikat
Asfakur Rahman Saikat
Accepted Answer
Support Agent 1 year ago #168993

Great to hear that the problem has been solved!

For logo setup, here’s a quick suggestion:

  • Logo: This is your main logo and will be displayed on the desktop view.
  • Retina Logo: This will show up on high-resolution devices like iPads and iPhones.
  • Mobile Logo: This logo will appear specifically on mobile devices, replacing the default one.

If you need more details, feel free to check out this documentation: Helix Ultimate Logo Documentation. Let me know if you need any further assistance! Thanks

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Rashida Rahman
Rashida Rahman
Accepted Answer
Support Agent 1 year ago #169053

Hi Artur,

Thanks for letting us know about your experience and confirming that your issue has been solved already.

You may accept the most useful answer in order to close the post.

Have a nice day!

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