Finatic Template Issue - Question | JoomShaper
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Finatic Template Issue

EG

Educainment GmbH

Template 4 years ago

Good morning,

there is a problem with the finatic template, exchanging of background pics causing errors. This problem only occurs with finatic specific plugins, located in the template folder. The "rest' of pagebuilder seems to work correctly, so it is a template issue.

Also others having this problems with finatic, this is what I saw in the forum.

Should I send you a small video showing the error, and send you an admin login?

Thanks and best regards, Ulrich

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Website
https://ves.qualitax.de/
6 Answers
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Muntasir Sakib
Muntasir Sakib
Accepted Answer
Support Agent 4 years ago #15441

Hello there,

Please, share a videocast with us so that we can understand the exact problem.

Thanks!

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EG
Educainment GmbH
Accepted Answer
4 years ago #15452

Hi,

here is the video, same error occurs with the other finatic specific plugins https://www.youtube.com/watch?v=_IKexgkhY3o

Thanks for taking care!!! Ulrich

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EG
Educainment GmbH
Accepted Answer
4 years ago #15455

see the complete error message in the hidden area

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Muntasir Sakib
Muntasir Sakib
Accepted Answer
Support Agent 4 years ago #15479

Hello there,

Please, share your administrator access with us in the Hidden Content area so that we can check the issue at our end.

Thanks!

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EG
Educainment GmbH
Accepted Answer
4 years ago #15488

Hi, we are already working on the issue at https://www.joomshaper.com/forum/question/3506#qa-answer-15467 Thanks! Ulrich

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Muntasir Sakib
Muntasir Sakib
Accepted Answer
Support Agent 4 years ago #15517

We are glad to know that. Continue communicating on that forum post.

Cheers!

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